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~isPartOf:"International journal of services and operations management"
~type_genre:"Case study"
~type_genre:"Konferenzbeitrag"
~type_genre:"Systematic review"
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Search: "Dienstleistungsqualität"
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Dienstleistungsqualität
4
Service quality
4
Beziehungsmarketing
2
Quality management
2
Qualitätsmanagement
2
Relationship marketing
2
AHP approach
1
AHP-Verfahren
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China
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Consumer behaviour
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Data envelopment analysis
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Data-Envelopment-Analyse
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Dienstleistungsmarketing
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Dienstleistungssektor
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Hotel industry
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Hotellerie
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Lean Management
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Lean management
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Smith, Alan D.
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Aryanezhad, Mir-Bahador
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Dabestani, Reza
1
Lotfi, Farhad Hosseinzadeh
1
Ramanathan, Ramakrishnan
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Ramanathan, Usha
1
Shahin, Arash
1
Shirouyehzad, Hadi
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International journal of services and operations management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
23
International journal of quality and service sciences
15
The TQM journal : the international review of organizational improvement
11
Business process management journal
6
Research in transportation economics
6
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
5
Understanding digital industry : proceedings of the Conference on Managing Digital Industry, Technology and Entrepreneurship (CoMDITE 2019), July 10-11, 2019, Bandung, Indonesia
5
International journal of auditing : IJA
4
International journal of economics and financial issues : IJEFI
4
The service industries journal
4
9. Münsteraner Facility-Management-Tag : [Tagungsband ... Termin: 8. November 2011, Ort: Messe- und Congress-Centrum Halle Münsterland, Münster]
3
International journal of productivity and quality management : IJPQM
3
International journal of quality & reliability management
3
International journal of services technology and management
3
Journal of health organization and management
3
Journal of service theory and practice
3
Quality management journal : QMJ
3
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
3
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
3
The future opportunities and challenges of business in digital era 4.0 : proceedings of the 2nd International Conference on Economics, Business and Entrepreneurship (ICEBE 2019), Bandar Lampung, Indonesia, 1 November, 2019
3
Tourism management : research, policies, practice
3
Zur Ökonomie gemeinwohlorientierter Medien : Massenkommunikation in Deutschland, Österreich und der Schweiz
3
Die Organisation von Hochschulen in Theorie und Praxis : Forschungen zur Reform des Wissenschaftsbetriebes
2
Eurasian Business and Economics Perspectives : Proceedings of the 37th Eurasia Business and Economics Society Conference
2
Information technology and management
2
Journal of air transport management
2
Journal of business research : JBR
2
Journal of economic literature
2
Journal of financial services marketing : JFSM
2
Journal of travel and tourism marketing
2
Management research review
2
Managing learning organization in industry 4.0 : proceedings of the International Seminar and Conference on Learning Organization (ISCLO 2019), Bandung, Indonesia, October 9-10, 2019
2
Premier reference source
2
Public sector accountants and quantum leap : how far we can survive in Industrial Revolution 4.0? : proceedings of the 1st International Conference on Public Sector Accounting (ICOPSA 2019), October 29-30, 2019, Jakarta, Indonesia
2
Services marketing cases in emerging markets : an asian perspective
2
South Asian journal of management : SAJM
2
Telecommunications policy : the international journal of digital economy, data sciences and new media
2
The American economic review
2
The journal of business & industrial marketing
2
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ECONIS (ZBW)
4
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1
A DEA approach for comparative analysis of service quality dimensions with a case study in hotel industry
Shirouyehzad, Hadi
;
Lotfi, Farhad Hosseinzadeh
;
Shahin, …
- In:
International journal of services and operations management
12
(
2012
)
3
,
pp. 289-308
Persistent link: https://www.econbiz.de/10009574594
Saved in:
2
Measuring Service Quality using SERVQUAL and AHP : an application to a Chinese IT company and comparison
Zhu, Ji Cheng
;
Ramanathan, Ramakrishnan
;
Ramanathan, Usha
- In:
International journal of services and operations management
8
(
2011
)
4
,
pp. 418-432
Persistent link: https://www.econbiz.de/10009153479
Saved in:
3
Service quality programme developments and lean management aspects : a multi-case study
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10008647387
Saved in:
4
The strategic concerns of quality assurance : case study of large reputable firms in the service sector
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 275-299
Persistent link: https://www.econbiz.de/10008798971
Saved in:
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