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~isPartOf:"International journal of services and operations management : IJSOM"
~person:"Oliveira, Tiago"
~subject:"Business process management"
~subject:"Customer satisfaction"
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Models of satisfaction antecedents : a brief review : an integrative literature review of the most discussed satisfaction models in marketing studies
Macieira, Fernando
;
Oliveira, Tiago
;
Yanaze, Mitsuru
- In:
International journal of services and operations …
36
(
2020
)
3
,
pp. 348-359
Persistent link: https://www.econbiz.de/10012256799
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