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~isPartOf:"International journal of services and standards"
~subject:"Beziehungsmarketing"
~subject:"E-commerce"
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Beziehungsmarketing
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Customer service
6
Kundenservice
6
Relationship marketing
5
Dienstleistungsqualität
4
Service quality
4
Customer satisfaction
2
Dienstleistungssektor
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Beschwerdemanagement
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Boardman soft systems methodology
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Abu-ElSamen, Amjad A.
1
Akroush, Mamoun N.
1
Chakrabarty, Subrata
1
Chakraborty, Subhajit
1
Chowdhury, Mohammad
1
Green, Kenneth W.
1
Harun, Ahasan
1
Kaynak, Hale
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Prybutok, Gayle
1
Prybutok, Victor R.
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International journal of services and standards
The journal of services marketing
39
Journal of retailing and consumer services
36
Journal of business research : JBR
32
International journal of hospitality management
31
The service industries journal
16
Journal of service research : JSR
15
Journal of service research
14
SpringerLink / Bücher
13
International journal of contemporary hospitality management
10
Journal of service theory and practice
10
Journal of service theory and practice : JSTP
10
Managing service quality : MSQ ; an international journal
9
Services marketing quarterly
9
International journal of business and economics
8
Journal of marketing
8
Journal of the Academy of Marketing Science
8
Service business
8
International journal of services and operations management
7
Journal of retailing
7
Gabler Edition Wissenschaft
6
Journal of hospitality marketing & management
6
Journal of service management
6
Psychology & marketing
6
Springer eBook Collection / Business and Economics
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
European journal of marketing
5
European journal of marketing : EJM
5
International journal of consumer studies
5
International journal of electronic customer relationship management : IJECRM
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of quality and service sciences
5
Journal of travel and tourism marketing
5
Manufacturing & service operations management : M & SOM
5
Marketing : ZFP ; journal of research and management
5
The TQM journal : the international review of organizational improvement
5
Business horizons
4
Business process management journal
4
Europäische Hochschulschriften / 5
4
Harvard-Business-Manager : das Wissen der Besten
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ECONIS (ZBW)
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Exploring the service recovery landscape through the lens of a systemigram
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
International journal of services and standards
12
(
2018
)
3/4
,
pp. 347-373
Persistent link: https://www.econbiz.de/10012106534
Saved in:
2
Role of service characteristics in determining the degree of customer involvement : a typology
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
International journal of services and standards
9
(
2014
)
1
,
pp. 3-18
Persistent link: https://www.econbiz.de/10011283344
Saved in:
3
Path analysis of the consequences of customer service skills : an exploratory study in Jordan
Abu-ElSamen, Amjad A.
;
Akroush, Mamoun N.
- In:
International journal of services and standards
7
(
2011
)
1
,
pp. 50-77
Persistent link: https://www.econbiz.de/10009245080
Saved in:
4
Organisational culture of customer care: market orientation and service quality
Green, Kenneth W.
;
Chakrabarty, Subrata
;
Whitten, Dwayne
- In:
International journal of services and standards
3
(
2007
)
2
,
pp. 137-153
Persistent link: https://www.econbiz.de/10003459515
Saved in:
5
K-C model of three customer-contact dimensions: an exploratory hospital field test
Smith, William L.
;
Chowdhury, Mohammad
- In:
International journal of services and standards
3
(
2007
)
3
,
pp. 299-311
Persistent link: https://www.econbiz.de/10003500941
Saved in:
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