Path analysis of the consequences of customer service skills : an exploratory study in Jordan
Amjad A. Abu-ElSamen; Mamoun N. Akroush
| Year of publication: |
2011
|
|---|---|
| Authors: | Abu-ElSamen, Amjad A. ; Akroush, Mamoun N. |
| Published in: |
International journal of services and standards. - Olney : Inderscience, ISSN 1740-8849, ZDB-ID 2178797-9. - Vol. 7.2011, 1, p. 50-77
|
| Subject: | Mobilkommunikation | Mobile communications | Telekommunikationssektor | Telecommunications industry | Kundenservice | Customer service | Verkaufspersonal | Salespeople | Beziehungsmarketing | Relationship marketing | Qualifikation | Occupational qualification | Jordanien | Jordan |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009245080