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~isPartOf:"International journal of services technology and management"
~isPartOf:"The journal of business & industrial marketing"
~type_genre:"Case study"
~type_genre:"Systematic review"
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Search: "Dienstleistungsqualität"
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Dienstleistungsqualität
5
Service quality
5
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2
Performance-Messung
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International journal of services technology and management
The journal of business & industrial marketing
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
International journal of services and operations management
4
The service industries journal
4
International journal of productivity and quality management : IJPQM
3
International journal of quality and service sciences
3
Quality management journal : QMJ
3
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
3
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
3
Tourism management : research, policies, practice
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International journal of quality & reliability management
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Journal of air transport management
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Journal of economic literature
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Journal of travel and tourism marketing
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Management research review
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Premier reference source
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Services marketing cases in emerging markets : an asian perspective
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Working paper / National Bureau of Economic Research, Inc.
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World class applications of Six Sigma : [real world examples of success]
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Accounting and finance : journal of the Accounting Association of Australia and New Zealand
1
Advances in business information systems and analytics (ABISA) book series
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Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
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Annual review of economics
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Auditing : a journal of practice & theory
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Beiträge zum Gesundheitsmanagement
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Benchmarking : an international journal ; BIJ
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Bridging tourism theory and practice
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Corporate sustainability as a challenge for comprehensive management
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Dienstleistungscontrolling
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ERIM report series research in management
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1
Investigating issues and challenges for customer involvement in business services innovation
Nicolajsen, Hanne Westh
;
Scupola, Ada
- In:
The journal of business & industrial marketing
26
(
2011
)
5
,
pp. 368-376
Persistent link: https://www.econbiz.de/10009272392
Saved in:
2
Developing the value perception of the business customer through service modularity
Rahikka, Emmi
;
Ulkuniemi, Pauliina
;
Pekkarinen, Saara
- In:
The journal of business & industrial marketing
26
(
2011
)
5
,
pp. 357-367
Persistent link: https://www.econbiz.de/10009272394
Saved in:
3
Quantitative models for service quality strategy implementation
Su, Ying
;
Peng, Jie
;
Jin, Zhanming
- In:
International journal of services technology and management
14
(
2010
)
2/3
,
pp. 163-187
Persistent link: https://www.econbiz.de/10003997669
Saved in:
4
Service performance improvement by using RFID-enabled goods traceability data : a case study
Inaba, Tatsuya
;
Miyazaki, Shigenobu
- In:
International journal of services technology and management
14
(
2010
)
4
,
pp. 310-325
Persistent link: https://www.econbiz.de/10008935940
Saved in:
5
New service development using GAP-based QFD : a mobile telecommunication case
Li, Jing-hua
;
Xu, Lei
;
Wu, Xiu-lan
- In:
International journal of services technology and management
12
(
2009
)
2
,
pp. 146-174
Persistent link: https://www.econbiz.de/10003855487
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