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~isPartOf:"International review on public and non-profit marketing"
~isPartOf:"Journal of business research : JBR"
~language:"eng"
~subject:"Dienstleistung"
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Search: subject_exact:"Technischer Kundendienst"
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Dienstleistung
Customer service
58
Kundenservice
58
Dienstleistungsqualität
36
Service quality
36
Customer satisfaction
34
Kundenzufriedenheit
34
Beziehungsmarketing
31
Relationship marketing
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Consumer behaviour
24
Konsumentenverhalten
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Beschwerdemanagement
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Complaint management
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Service industry
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Service recovery
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Service encounter
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Viral marketing
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Virales Marketing
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Job satisfaction
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Einzelhandel
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Electronic Commerce
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Bone, Sterling
1
Fombelle, Paul W.
1
Gregoire, Yany
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Gustafsson, Anders
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Hellström, Daniel
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Hjort, Klas
1
Islam, Shahidul
1
Muhamad, Nazlida
1
Shams, Poja
1
Sousa, Rui
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Sumardi, Wardah Hakimah
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Vakulenko, Yulia
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Walkowiak, Travis
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International review on public and non-profit marketing
Journal of business research : JBR
The journal of services marketing
16
International journal of hospitality management
7
Journal of service management
7
The service industries journal
5
Journal of service research
4
Journal of retailing and consumer services
3
Journal of service theory and practice
3
International journal of innovation management
2
Journal of service research : JSR
2
(Inst. for Gov. Research. Service Monographs of the U.S. Gov.
1
A Research Agenda for Service Marketing
1
Asian business & management
1
Australasian marketing journal
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Business horizons
1
California management review
1
Decision sciences : DS
1
Enlightening tourism : ET ; a pathmaking journal
1
European journal of marketing
1
European journal of marketing : EJM
1
European review of service economics and management
1
IEEE transactions on engineering management : EM
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of business innovation and research : IJBIR
1
International journal of consumer studies
1
International journal of contemporary hospitality management
1
International journal of economics and financial issues : IJEFI
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of product development : IJPD
1
International journal of production research
1
International journal of services and operations management
1
International journal of services and standards
1
International journal of services, economics and management
1
International journal of sports marketing & sponsorship
1
Inventi impact: retailing & consumer services
1
Involving customers in new service development
1
Journal of air transport management
1
Journal of business economics : JBE
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Journal of consumer marketing
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ECONIS (ZBW)
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1
Customer-perceived service wellbeing in a transformative framework : research propositions in the area of health services
Islam, Shahidul
;
Muhamad, Nazlida
;
Sumardi, Wardah Hakimah
- In:
International review on public and non-profit marketing
19
(
2022
)
1
,
pp. 219-245
Persistent link: https://www.econbiz.de/10013168702
Saved in:
2
Service innovation in e-commerce last mile delivery : mapping the e-customer journey
Vakulenko, Yulia
;
Shams, Poja
;
Hellström, Daniel
; …
- In:
Journal of business research : JBR
101
(
2019
),
pp. 461-468
Persistent link: https://www.econbiz.de/10012103423
Saved in:
3
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
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