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~isPartOf:"Journal of Business Ethics"
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of service research : JSR"
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Search: subject:"Satisfaction"
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| 3 applied filters
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Customer satisfaction
243
Kundenzufriedenheit
241
Dienstleistungsqualität
151
Service quality
151
Consumer behaviour
134
Konsumentenverhalten
134
Beziehungsmarketing
113
Relationship marketing
113
Job satisfaction
73
Hotel industry
63
Hotellerie
63
Arbeitszufriedenheit
57
Beschwerdemanagement
36
Complaint management
36
Gastronomie
34
Restaurant industry
34
Customer service
33
Kundenservice
33
satisfaction
33
Emotion
31
customer satisfaction
26
Employee retention
25
Mitarbeiterbindung
24
job satisfaction
24
Arbeitsverhalten
22
Work behaviour
22
service quality
22
Viral marketing
21
Virales Marketing
21
Arbeitskräfte
20
Tourism employees
20
Tourismusberufe
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Workforce
20
Dienstleistungssektor
19
Hospital
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China
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service failure
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service recovery
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Article
339
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English
287
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52
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Kim, Peter Beomcheol
7
Han, Heesup
5
Fu, Weihui
4
Karatepe, Osman M.
4
Kim, Mi Ran
4
McColl-Kennedy, Janet R.
4
Mittal, Vikas
4
Aksoy, Lerzan
3
Auh, Seigyoung
3
Beatty, Sharon E.
3
Bilgihan, Anil
3
Deshpande, Satish
3
DiPietro, Robin B.
3
Goh, Ben
3
Huang, Songshan
3
Keiningham, Timothy
3
Knutson, Bonnie J.
3
Larivière, Bart
3
Mattila, Anna S.
3
Okumus, Fevzi
3
Prayag, Girish
3
Prentice, Catherine
3
Qu, Hailin
3
Valentine, Sean
3
Abbas, Muhammad
2
Al-Hawari, Mohd Ahmad
2
Alrawadieh, Zaid
2
Assaker, Guy
2
Babakus, Emin
2
Bai, Billy
2
Baloglu, Seyhmus
2
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2
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2
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2
Cain, Lisa
2
Chua, Bee-Lia
2
Cobanoglu, Cihan
2
Collier, Joel E.
2
Cranage, David A.
2
Dagger, Tracey S.
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Journal of Business Ethics
Journal of hospitality marketing & management
Journal of service research : JSR
Discussion paper series / IZA
577
International journal of hospitality management
559
IZA Discussion Papers
505
Journal of retailing and consumer services
459
Journal of business research : JBR
451
Social Indicators Research
387
IZA Discussion Paper
313
Journal of vocational behavior
291
SOEP papers on multidisciplinary panel data research / German Socio-Economic Panel Study (SOEP), DIW Berlin
231
SOEPpapers on Multidisciplinary Panel Data Research
228
The service industries journal
228
International journal of contemporary hospitality management
227
The international journal of human resource management
226
Tourism management : research, policies, practice
225
The journal of services marketing
217
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
192
Cogent business & management
190
Journal of travel and tourism marketing
188
MPRA Paper
184
Journal of Happiness Studies
173
Journal of business ethics : JOBE
153
NBER working paper series
153
Working paper / National Bureau of Economic Research, Inc.
150
International journal of human resource management
127
Journal of managerial psychology
125
Tourism management perspectives : TMP
125
Journal of economic behavior & organization : JEBO
122
NBER Working Paper
122
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
120
SpringerLink / Bücher
119
Journal of business and psychology
113
International journal of happiness and development
112
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
112
Journal of career development
111
Services marketing quarterly
105
Journal of Asian finance, economics and business : JAFEB
103
Journal of air transport management
102
Psychology & marketing
99
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Source
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ECONIS (ZBW)
287
RePEc
52
Showing
1
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10
of
339
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date (oldest first)
1
Social connectedness and well-being of elderly customers : do employee-to-customer interactions matter?
Feng, Kuo
;
Altinay, Levent
;
Alrawadieh, Zaid
- In:
Journal of hospitality marketing & management
32
(
2023
)
2
,
pp. 174-195
Persistent link: https://www.econbiz.de/10013545829
Saved in:
2
Do job
satisfaction
and work engagement mediate the effects of psychological contract breach and abusive supervision on hotel employees' life
satisfaction
?
Ampofo, Emmanuel Twumasi
- In:
Journal of hospitality marketing & management
30
(
2021
)
3
,
pp. 282-304
Persistent link: https://www.econbiz.de/10012513772
Saved in:
3
Well-being, affective commitment and job
satisfaction
: influences on turnover intentions in casual dining employees
DiPietro, Robin B.
;
Moreo, Andrew
;
Cain, Lisa
- In:
Journal of hospitality marketing & management
29
(
2020
)
2
,
pp. 139-163
Persistent link: https://www.econbiz.de/10012256124
Saved in:
4
Impacts of the COVID-19 pandemic on employees' work stress, well-being, mental health, organizational citizenship behavior, and employee-customer identification
Yu, Jongsik
;
Park, Junghyun
;
Hyun, Sunghyup Sean
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 529-548
Persistent link: https://www.econbiz.de/10012549281
Saved in:
5
Effects of social interaction flow on experiential quality, service quality and
satisfaction
: moderating effects of self-service technologies to reduce employee interruptions
Wu, Xuanjin
;
Gursoy, Dogan
;
Zhang, Meng
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 571-591
Persistent link: https://www.econbiz.de/10012549286
Saved in:
6
Demystifying meal-sharing experiences through a combination of PLS-SEM and fsQCA
Cifci, Ibrahim
;
Kahraman, Onur Cuneyt
;
Tiwari, Sunil
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
7
,
pp. 843-869
Persistent link: https://www.econbiz.de/10014369545
Saved in:
7
Connecting transformational leadership and emotional energy to job performance : the boundary role of meaningful work
Md Karim Rabiul
;
Ahmed, Saleh Uddin Mansur
;
Rashid, Harun Or
- In:
Journal of hospitality marketing & management
32
(
2023
)
8
,
pp. 1126-1145
Persistent link: https://www.econbiz.de/10014369560
Saved in:
8
Consequences of paradoxical leadership in the hotel setting : moderating role of work environment
Shehata, Ali Elsayed
;
Khan, Mukaram Ali
;
Rimsha Khalid
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
5
,
pp. 670-693
Persistent link: https://www.econbiz.de/10014319789
Saved in:
9
Exploring mental health from the perspective of DNA methylation : evidence from the hospitality employees
Xiong, Wei
;
Huang, Meijiao
;
Okumus, Bendegul
;
Fan, Fang
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 792-817
Persistent link: https://www.econbiz.de/10014319798
Saved in:
10
Determinants of customer loyalty to online food service delivery : evidence from Indonesia, Taiwan, and New Zealand
Rombach, Meike
;
Kartikasari, Ani
;
Dean, David L.
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 818-842
Persistent link: https://www.econbiz.de/10014319800
Saved in:
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