Effects of social interaction flow on experiential quality, service quality and satisfaction : moderating effects of self-service technologies to reduce employee interruptions
Xuanjin Wu, Dogan Gursoy, and Meng Zhang
| Year of publication: |
2021
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| Authors: | Wu, Xuanjin ; Gursoy, Dogan ; Zhang, Meng |
| Published in: |
Journal of hospitality marketing & management. - London [u.a.] : Routledge, Taylor and Francis Group, ISSN 1936-8631, ZDB-ID 2486892-9. - Vol. 30.2021, 5, p. 571-591
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| Subject: | employee interruptions | experiential quality | Interaction flow state | moderating effects | satisfaction | self-service technology | service experience | service quality | service redundancy | Dienstleistungsqualität | Service quality | Selbstbedienung | Self-service | Kundenzufriedenheit | Customer satisfaction | Arbeitszufriedenheit | Job satisfaction | Soziale Beziehungen | Social relations |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/19368623.2021.1867284 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012549286