Motivational determinants of digital ticketing : the mediating effect of service satisfaction and the moderating effect of psychological discomfort
Sanghoon Kim, Ho Yeol Yu and Hyun-Woo Lee
| Year of publication: |
2022
|
|---|---|
| Authors: | Kim, Sanghoon ; Yu, Ho Yeol ; Lee, Hyun-Woo |
| Published in: |
International journal of sports marketing & sponsorship. - Bingley : Emerald Group Publishing Limited, ISSN 2515-7841, ZDB-ID 2238604-X. - Vol. 23.2022, 2, p. 326-345
|
| Subject: | Digital ticketing | Motivation | Psychological discomfort | Self-service technology | Service satisfaction | UTAUT | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Selbstbedienung | Self-service | Arbeitszufriedenheit | Job satisfaction | Konsumentenverhalten | Consumer behaviour |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJSMS-12-2020-0239 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013369897