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~isPartOf:"Journal of Business Ethics"
~isPartOf:"Journal of retailing"
~isPartOf:"The service industries journal"
~person:"Aimin, Wang"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Confidence
1
Consumer behaviour
1
Customer satisfaction
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Innovation adoption
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Innovationsakzeptanz
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Konsumentenverhalten
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Kundenzufriedenheit
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Perceived reliability
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Selbstbedienung
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Self-service
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customer satisfaction
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perceived risk
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self-service technology
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Aimin, Wang
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Journal of Business Ethics
Journal of retailing
The service industries journal
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A perceived reliability-based customer satisfaction model in self-service technology
Barua, Zapan
;
Aimin, Wang
;
Hongyi, Xu
- In:
The service industries journal
38
(
2018
)
7/8
,
pp. 446-466
Persistent link: https://www.econbiz.de/10011880828
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