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~isPartOf:"Journal of Business Ethics"
~isPartOf:"Journal of retailing"
~isPartOf:"The service industries journal"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
494
Konsumentenverhalten
494
Einzelhandel
141
Retail trade
141
Beziehungsmarketing
129
Relationship marketing
129
Service quality
84
Customer satisfaction
71
Kundenzufriedenheit
71
Online retailing
59
Online-Handel
59
Brand management
52
Markenführung
52
Brand image
36
E-commerce
36
Electronic Commerce
36
Markenimage
36
Preismanagement
36
Pricing strategy
36
Emotion
34
Internet marketing
30
Online-Marketing
30
Brand
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Distribution channel
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Sales promotion
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Verkaufsförderung
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Vertriebsweg
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Markenartikel
25
Retailing
25
Viral marketing
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Virales Marketing
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Ladengestaltung
22
Marketing management
22
Marketingmanagement
22
Store design
22
Confidence
20
Vertrauen
20
Food retailing
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84
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Brock, Christian
2
Grewal, Dhruv
2
Gustafsson, Anders
2
Liu, Tsung-chi
2
McColl-Kennedy, Janet R.
2
Patterson, Paul G.
2
Roggeveen, Anne L.
2
Wang, Jing
2
Yang, Ching-chow
2
Aimin, Wang
1
Aksoy, Nilsah Cavdar
1
Andronikidis, Andreas
1
Archer-Brown, Chris
1
Arici, Hasan Evrim
1
Baker, Julie
1
Balaji, M. S.
1
Baldus, Brian
1
Barua, Zapan
1
Baydogan Turkay, Pinar
1
Bean, Jonathan
1
Beatty, Sharon E.
1
Bellou, Victoria
1
Bergel, Maxi
1
Berthiaume, Bilitis
1
Blessing, Gerald
1
Blut, Markus
1
Boardman, Darren
1
Bolton, Lisa E.
1
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1
Bomfim, Emerson Luiz
1
Brady, Michael K.
1
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1
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1
Bruckberger, Gianna
1
Brun, Isabelle
1
Bueno, Eduardo Veiga
1
Butcher, Ken
1
Calantone, Roger J.
1
Camacho Ballesta, José A.
1
Cambra-Fierro, Jesus
1
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Journal of Business Ethics
Journal of retailing
The service industries journal
Journal of retailing and consumer services
230
International journal of hospitality management
193
Journal of business research : JBR
111
The journal of services marketing
106
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Journal of travel and tourism marketing
64
Services marketing quarterly
64
Cogent business & management
48
Journal of service research : JSR
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
Service business
36
Journal of service management
32
Asia Pacific journal of marketing and logistics
31
Tourism management : research, policies, practice
30
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Journal of air transport management
27
International journal of services and operations management
26
Psychology & marketing
26
International journal of services, economics and management
25
The TQM journal : the international review of organizational improvement
24
European journal of marketing : EJM
22
International journal of electronic marketing and retailing : IJEMR
22
Journal of service research
22
Total quality management & business excellence
22
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of quality & reliability management
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of internet commerce
20
Journal of strategic marketing
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
International journal of business information systems : IJBIS
18
International journal of retail and distribution management
18
Journal of hospitality and tourism insights
18
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ECONIS (ZBW)
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1
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
2
Retailing groundedness : how to improve customer experience, brand perceptions, and customer loyalty through feelings of groundedness
Bruckberger, Gianna
;
Fuchs, Christoph
;
Schreier, Martin
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 594-604
Persistent link: https://www.econbiz.de/10014465661
Saved in:
3
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
4
Determinants of customer loyalty in online group-buying : the self-regulation mechanism
Chang, Chun-Ming
- In:
The service industries journal
43
(
2023
)
5/6
,
pp. 400-421
Persistent link: https://www.econbiz.de/10014321595
Saved in:
5
Hospitality as the bridge : advancing transformative service research towards human flourishing
Mody, Makarand Amrish
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 423-453
Persistent link: https://www.econbiz.de/10014321599
Saved in:
6
How does customer engagement value occur in restaurants? : a stimulus-organism-response(S-O-R) perspective
Kabadayi, Ebru Tumer
;
Aksoy, Nilsah Cavdar
;
Baydogan …
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 497-524
Persistent link: https://www.econbiz.de/10014321607
Saved in:
7
Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De
;
Liu, Ying-Chan
;
Zhuang, Wen-Long
;
Wang, …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
Saved in:
8
Factors affecting customers' intention to voice shopping over smart speaker
Hsu, Chin-Lung
;
Lin, Judy Chuan-Chuan
- In:
The service industries journal
43
(
2023
)
11/12
,
pp. 785-805
Persistent link: https://www.econbiz.de/10014321624
Saved in:
9
Pre-service recovery : impact on customer satisfaction and acceptable waiting time
Qin, Jin
;
Xu, Fengqin
;
Wang, Rui
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 64-84
Persistent link: https://www.econbiz.de/10013540908
Saved in:
10
Perceived omnichannel customer experience (OCX) : concept, measurement, and impact
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Gudergan, Siegfried
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 611-632
Persistent link: https://www.econbiz.de/10013535715
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