Stevens, David P.; Hsu, Sonya H. Y.; Zhu, Zhiwei - In: Journal of Information & Knowledge Management (JIKM) 11 (2012) 01, pp. 1250001-1
The acquisition and management of knowledge is increasingly more important in today's economy because of the large … knowledge in the form of policies, documentation and procedures produces tremendous savings, reduces variability, decreases … costs, and improves overall quality. Unfortunately, a considerable portion of corporate knowledge is tacit or known at a non …