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~isPartOf:"Journal of air transport management"
~isPartOf:"Journal of travel research : a quarterly publication of the Travel and Tourism Research Association"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~subject:"Air passenger transport"
~subject:"Customer satisfaction"
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Air passenger transport
Customer satisfaction
Kundenzufriedenheit
238
Dienstleistungsqualität
127
Service quality
127
Consumer behaviour
76
Konsumentenverhalten
76
Holiday behaviour
62
Urlaubsverhalten
62
Beziehungsmarketing
58
Relationship marketing
58
Airline
53
Fluggesellschaft
53
Tourism
37
Tourismus
37
Airport
28
Flughafen
28
Tourism marketing
26
Tourismusmarketing
26
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Luftverkehr
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Passagierluftverkehr
23
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23
Tourismuswirtschaft
23
USA
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United States
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Emotion
20
Quality management
20
Qualitätsmanagement
20
Beschwerdemanagement
18
Complaint management
18
Customer service
18
Kundenservice
18
Taiwan
18
satisfaction
18
Destination management
17
Destinationsmanagement
17
Satisfaction
16
Viral marketing
16
Virales Marketing
16
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English
238
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Sirgy, M. Joseph
6
Lee, Choong-Ki
4
Petrick, James F.
4
Bošnjak, Michael
3
Gomes, Carlos Francisco
3
Liu, Chih-Hsing
3
Martín, Juan Carlos
3
Pantouvakis, Angelos
3
Park, Jin-Woo
3
Prayag, Girish
3
Ribeiro, Manuel Alector
3
Yu, Grace B.
3
Assaker, Guy
2
Beise-Zee, Rian
2
Bezerra, George C. L.
2
Chen, Ning
2
Choi, Miju
2
Crotts, John C.
2
Del Chiappa, Giacomo
2
Finsterwalder, Jörg
2
Gursoy, Dogan
2
Hosany, Sameer
2
Hsu, Cathy H. C.
2
Hwang, Yoo Hee
2
Larivière, Bart
2
Law, Chun Hung Roberts
2
Lee, JungHoon
2
López-Bonilla, Jesús Manuel
2
Mattila, Anna S.
2
Neal, Janet D.
2
Olya, Hossein
2
Park, Jungkun
2
Reichel, Arie
2
Slåtten, Terje
2
So, Kevin Kam Fung
2
Uysal, Muzaffer
2
Van Vaerenbergh, Yves
2
Wang, Ying
2
Woosnam, Kyle M.
2
Wu, Li-wei
2
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Australian and New Zealand Marketing Academy
1
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Journal of air transport management
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
Managing service quality : MSQ ; an international journal
Journal of retailing and consumer services
421
International journal of hospitality management
355
Journal of business research : JBR
291
The journal of services marketing
191
The service industries journal
171
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
162
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Cogent business & management
100
Services marketing quarterly
99
Journal of service research : JSR
88
Asia Pacific journal of marketing and logistics
85
Service business
85
The TQM journal : the international review of organizational improvement
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Tourism management perspectives : TMP
81
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Journal of service management
70
Industrial marketing management : the international journal for industrial and high-tech firms
69
The international journal of bank marketing : IJBM
66
International journal of quality and service sciences
64
Total quality management & business excellence
64
International journal of services and operations management
63
Journal of strategic marketing
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
57
International journal of services, economics and management
52
Journal of retailing
52
Journal of marketing
51
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
SpringerLink / Bücher
50
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ECONIS (ZBW)
238
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1
Exploring the influence of touch points on tourist experiences at crisis impacted destinations
Krey, Nina
;
Dieck, M. Claudia tom
;
Wu, Shuang
; …
- In:
Journal of travel research : a quarterly publication of …
62
(
2023
)
1
,
pp. 39-54
Persistent link: https://www.econbiz.de/10014245276
Saved in:
2
Psychological determinants of tourist satisfaction and destination loyalty : the influence of perceived overcrowding and overtourism
Papadopoulou, Nikoleta Maria
;
Ribeiro, Manuel Alector
; …
- In:
Journal of travel research : a quarterly publication of …
62
(
2023
)
3
,
pp. 644-662
Persistent link: https://www.econbiz.de/10014245638
Saved in:
3
Babymoon tourism : co-creating well-being for traveling mothers
Vespestad, May-Kristin
- In:
Journal of travel research : a quarterly publication of …
62
(
2023
)
6
,
pp. 1277-1289
Persistent link: https://www.econbiz.de/10014295316
Saved in:
4
The impact of self-congruity and evaluation of the place on WOM : perspectives of tourism destination residents
Šegota, Tina
;
Chen, Ning
;
Golja, Tea
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
4
,
pp. 800-817
Persistent link: https://www.econbiz.de/10012880658
Saved in:
5
Bad intentions : customers' negative reactions to intentional failures and mitigating conditions
Nazifi, Amin
;
Roschk, Holger
;
Ordenes, Francisco Villarroel
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
8
,
pp. 1808-1827
Persistent link: https://www.econbiz.de/10013391013
Saved in:
6
Introducing the dynamic destination satisfaction method : an analytical tool to track tourism destination satisfaction trends with repeated cross-sectional data
Guizzardi, Andrea
;
Mariani, Marcello M.
- In:
Journal of travel research : a quarterly publication of …
60
(
2021
)
5
,
pp. 965-980
Persistent link: https://www.econbiz.de/10012593175
Saved in:
7
Measuring tourist festival experience : development and validation of the PHF-TX model
Olivier, Lizette
;
Carlson, Jamie
;
Rahman, Syed Mahmudur
; …
- In:
Journal of travel research : a quarterly publication of …
62
(
2023
)
7
,
pp. 1530-1549
Persistent link: https://www.econbiz.de/10014368598
Saved in:
8
Airline satisfaction and loyalty : assessing the influence of personality, trust and service quality
Leon, Steven
;
Dixon, Sonoma
- In:
Journal of air transport management
113
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014437736
Saved in:
9
Up in the air! : airline passenger's brand experience and its impact on brand satisfaction mediated by brand love
Pabla, Harleen
;
Soch, Harmeen
- In:
Journal of air transport management
107
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014322930
Saved in:
10
How does mobile social media sharing benefit travel experiences?
Chen, Ye
;
Liu, Yuqing
;
Wu, Luorong
;
Li, Xiang
- In:
Journal of travel research : a quarterly publication of …
62
(
2023
)
4
,
pp. 841-858
Persistent link: https://www.econbiz.de/10014245657
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