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~isPartOf:"Journal of air transport management"
~isPartOf:"The service industries journal"
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Search: "Dienstleistungsqualität"
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Dienstleistungsqualität
430
Service quality
430
Customer satisfaction
166
Kundenzufriedenheit
166
Beziehungsmarketing
97
Relationship marketing
97
Consumer behaviour
90
Konsumentenverhalten
90
Airline
76
Fluggesellschaft
76
Taiwan
45
Air passenger transport
39
Passagierluftverkehr
39
Air transport
37
Dienstleistungssektor
37
Luftverkehr
37
Service industry
37
Airport
29
Flughafen
29
Customer service
27
Kundenservice
27
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26
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26
Quality management
26
Qualitätsmanagement
26
Performance measurement
22
Performance-Messung
22
Spain
18
Spanien
18
Dienstleistung
17
Services
17
Customer value
16
Kundenwert
16
Low-cost strategy
16
Niedrigpreisstrategie
16
service quality
16
E-commerce
15
Electronic Commerce
15
Hotel industry
15
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15
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165
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3
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Article
422
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8
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Article in journal
430
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430
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8
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8
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6
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6
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English
430
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Chen, Ching-fu
4
Gomes, Carlos Francisco
4
Zhang, Yahua
4
Chang, Yu-chun
3
Jiang, Hongwei
3
Kandampully, Jay
3
Lin, Wen-bao
3
Liou, James J. H.
3
Liu, Chih-Hsing
3
Martín, Juan Carlos
3
Park, Jin-Woo
3
Alves, Helena
2
Bellizzi, Maria Grazia
2
Bezerra, George C. L.
2
Bryson, John R.
2
Chang, Hong-Sheng
2
Chao, Pei
2
Constantino, Francesco
2
Cunha, Miguel Pina e
2
Di Gravio, Giulio
2
Dun, Zanna van
2
Eboli, Laura
2
Fisk, Raymond P.
2
Galindo Martín, Miguel Angel
2
Gil Saura, Irene
2
Henseler, Jörg
2
Ho, Chien-Wei
2
Karatepe, Osman M.
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Lee, Donhee
2
Lee, Sang M.
2
León-Darder, Fidel
2
Lin, Rong-ho
2
Liu, Tsung-chi
2
Lubbe, Berendien
2
Malhotra, Neeru
2
Martinsuo, Miia
2
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Journal of air transport management
The service industries journal
International journal of hospitality management
402
Journal of retailing and consumer services
331
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
142
Journal of hospitality marketing & management
137
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
117
International journal of quality & reliability management
114
International journal of quality and service sciences
111
Service business
109
International journal of productivity and quality management : IJPQM
107
Cogent business & management
103
Journal of service research : JSR
103
Health care management review : HCM review
102
International journal of services and operations management
102
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Discussion paper series / IZA
93
Total quality management & business excellence
93
Quality management journal : QMJ
92
Economics of education review
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
78
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
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ECONIS (ZBW)
430
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1
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430
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1
Conflict-solving as a mediator between customer incivility and service performance
Auh, Seigyoung
;
Mengüç, Bülent
;
Thompson, Frauke Mattison
- In:
The service industries journal
44
(
2024
)
5/6
,
pp. 342-377
Persistent link: https://www.econbiz.de/10014551100
Saved in:
2
Conceptualizing service ethics for the complexity of modern service interactions
Petros Sebhatu, Samuel
;
Hamdan, Qusay
;
Fisk, Raymond P.
- In:
The service industries journal
44
(
2024
)
9/10
,
pp. 766-788
Persistent link: https://www.econbiz.de/10015050120
Saved in:
3
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
4
How do consumer-to-consumer interactions affect bystanders on corporate social media (CSM)? : (in)civility in advocates' responses and complainant-bystander psychological distance
Huang, Ran
;
Ha, Sejin
- In:
The service industries journal
44
(
2024
)
11/12
,
pp. 789-812
Persistent link: https://www.econbiz.de/10015050128
Saved in:
5
Pre-service recovery : impact on customer satisfaction and acceptable waiting time
Qin, Jin
;
Xu, Fengqin
;
Wang, Rui
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 64-84
Persistent link: https://www.econbiz.de/10013540908
Saved in:
6
Interaction between functional and relational service quality : hierarchy vs. compensation
Martínez-Tur, Vicente
;
Estreder, Yolanda
;
Tomás, Inés
; …
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10013540913
Saved in:
7
Developing a passenger-centered airport : a case study of Urumqi airport in Xinjiang, China
Cao, Mengfei
;
Li, Linbo
;
Zhang, Yahua
- In:
Journal of air transport management
108
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014310504
Saved in:
8
Avatar-mediated service encounters : impacts and research agenda
Watanabe, Kentaro
;
Ho, Bach Quang
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 134-153
Persistent link: https://www.econbiz.de/10014321569
Saved in:
9
Determinants of customer loyalty in online group-buying : the self-regulation mechanism
Chang, Chun-Ming
- In:
The service industries journal
43
(
2023
)
5/6
,
pp. 400-421
Persistent link: https://www.econbiz.de/10014321595
Saved in:
10
Hospitality as the bridge : advancing transformative service research towards human flourishing
Mody, Makarand Amrish
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 423-453
Persistent link: https://www.econbiz.de/10014321599
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