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~isPartOf:"Journal of air transport management"
~subject:"Airline"
~subject:"Service recovery"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject:"Nachkaufmarketing"
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Airline
Service recovery
Customer service
14
Kundenservice
14
Dienstleistungsqualität
10
Service quality
10
Fluggesellschaft
8
Customer satisfaction
7
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7
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Aufsatz in Zeitschrift
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Park, Jin-Woo
2
Ariffin, Ahmad Azmi M.
1
Chen, Ching-fu
1
Choi, Jung Kyu
1
Hvass, Kristian A.
1
Kim, Nam-Yi
1
Kubota, Yukihiro
1
Lu, Jin-long
1
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1
Natcha Thawesaengskulthai
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1
Park, Jin-Ju
1
Thanawan Sangsuwan
1
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1
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Journal of air transport management
Journal of business research : JBR
11
Journal of retailing and consumer services
8
International journal of hospitality management
7
The journal of services marketing
6
International journal of contemporary hospitality management
5
Journal of travel and tourism marketing
4
Marketing letters : a journal of research in marketing
4
International journal of quality and service sciences
3
Journal of service theory and practice
3
Journal of the Academy of Marketing Science
3
Managing service quality : MSQ ; an international journal
3
Tourism management : research, policies, practice
3
Asia-Pacific journal of business administration
2
Journal of hospitality and tourism insights
2
Journal of service management
2
Journal of service theory and practice : JSTP
2
Asia Pacific journal of marketing and logistics
1
Business horizons
1
Cogent business & management
1
Harvard business review : HBR
1
Harvard-Business-Manager : das Wissen der Besten
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of business and economics
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of production economics
1
International journal of productivity and quality management : IJPQM
1
Inventi impact: retailing & consumer services
1
Journal of consumer marketing
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of management and strategy : JMS
1
Journal of marketing analytics : JMA
1
Journal of transport economics & policy : JTEP
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Management decision : MD
1
Management information systems : mis quarterly
1
Marketing intelligence & planning
1
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
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Public management review
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ECONIS (ZBW)
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1
Using TRIZ to enhance passengers' perceptions of an airline's image through service quality and safety
Thongchai Jeeradist
;
Natcha Thawesaengskulthai
; …
- In:
Journal of air transport management
53
(
2016
),
pp. 131-139
Persistent link: https://www.econbiz.de/10011546142
Saved in:
2
Investigating the effects of service recovery quality elements on passengers' behavioral intention
Park, Jin-Ju
;
Park, Jin-Woo
- In:
Journal of air transport management
53
(
2016
),
pp. 235-241
Persistent link: https://www.econbiz.de/10011546542
Saved in:
3
A study on the impact of airline service delays on emotional reactions and customer behavior
Kim, Nam-Yi
;
Park, Jin-Woo
- In:
Journal of air transport management
57
(
2016
),
pp. 19-25
Persistent link: https://www.econbiz.de/10011610552
Saved in:
4
Perceptions of premium service and superiority : why do customers pay more for high-value-added domestic airline services in Japan?
Oskaki, Takanori
;
Kubota, Yukihiro
- In:
Journal of air transport management
57
(
2016
),
pp. 196-201
Persistent link: https://www.econbiz.de/10011610997
Saved in:
5
Spatially dispersed employee recovery : an airline case study
Hvass, Kristian A.
;
Torfadóttir, Embla
- In:
Journal of air transport management
34
(
2014
),
pp. 65-69
Persistent link: https://www.econbiz.de/10010244601
Saved in:
6
The measurement scale for airline hospitality : cabin crew's performance perspective
Nameghi, Ehsaneh N. M.
;
Ariffin, Ahmad Azmi M.
- In:
Journal of air transport management
30
(
2013
),
pp. 1-9
Persistent link: https://www.econbiz.de/10009772864
Saved in:
7
Determinants of passengers' choice of airline check-in services : a case study of American, Australian, Korean, and Taiwanese passengers
Lu, Jin-long
;
Choi, Jung Kyu
;
Tseng, Wen-chun
- In:
Journal of air transport management
17
(
2011
)
4
,
pp. 249-252
Persistent link: https://www.econbiz.de/10009408983
Saved in:
8
Exploring passenger preferences in airline service attributes : a note
Chen, Ching-fu
;
Wu, Tsai-fang
- In:
Journal of air transport management
15
(
2009
)
1
,
pp. 52-53
Persistent link: https://www.econbiz.de/10009523118
Saved in:
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