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~isPartOf:"Journal of air transport management"
~subject:"Customer satisfaction"
~subject:"United Kingdom"
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Customer satisfaction
United Kingdom
Dienstleistungsqualität
136
Service quality
136
Airline
74
Fluggesellschaft
74
Kundenzufriedenheit
65
Air passenger transport
37
Passagierluftverkehr
37
Air transport
36
Luftverkehr
36
Airport
29
Flughafen
29
Consumer behaviour
27
Konsumentenverhalten
27
Beziehungsmarketing
21
Relationship marketing
21
Taiwan
20
Low-cost strategy
15
Niedrigpreisstrategie
15
Multi-criteria analysis
14
Multikriterielle Entscheidungsanalyse
14
Quality management
14
Qualitätsmanagement
14
Airport service quality
10
Customer service
10
Kundenservice
10
USA
10
United States
10
Beschwerdemanagement
9
China
9
Complaint management
9
AHP approach
8
AHP-Verfahren
8
Fuzzy sets
8
Fuzzy-Set-Theorie
8
Preismanagement
7
Pricing strategy
7
Airline service quality
6
Airlines
6
Behavioral intention
6
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English
65
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Gomes, Carlos Francisco
3
Liu, Chih-Hsing
3
Park, Jin-Woo
3
Bezerra, George C. L.
2
Martín, Juan Carlos
2
Pantouvakis, Angelos
2
Zhang, Yahua
2
Aboagye, Michael Osei
1
Akan, Şahap
1
Al Nasser, Amjad
1
Allen, Jaime
1
Antwi, Collins Opoku
1
Arif, Mohammed
1
Arora, Swapan Deep
1
Atalık, Özlem
1
Bakır, Mahmut
1
Barakat, H.
1
Basak, Ecem
1
Basfirinci, Cigdem
1
Bellizzi, Maria Grazia
1
Bezerra, George Christian Linhares
1
Budd, Thomas
1
Calisir, Fethi
1
Calisir, Nese
1
Can, Gülin Feryal
1
Cao, Mengfei
1
Chang, Yu-Chun
1
Chen, Chun-der
1
Chen, Lu
1
Chen, Shiou-yu
1
Chiu, Su-Chin
1
Chou, Chien-Chang
1
Chow, Clement Kong-wing
1
Costa, Joana Martinho
1
De Jager, Johan W.
1
Del Chiappa, Giacomo
1
Deveci, Muhammet
1
Ding, Ji-Feng
1
Dixon, Sonoma
1
Dong, Yufeng
1
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Journal of air transport management
Journal of retailing and consumer services
214
International journal of hospitality management
213
Journal of business research : JBR
139
The journal of services marketing
130
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
128
The service industries journal
109
Journal of hospitality marketing & management
96
International journal of contemporary hospitality management
91
Journal of travel and tourism marketing
84
Services marketing quarterly
78
Tourism management : research, policies, practice
62
The TQM journal : the international review of organizational improvement
61
Service business
60
International journal of quality and service sciences
57
Cogent business & management
56
International journal of services and operations management
55
Journal of service research : JSR
53
Total quality management & business excellence
50
International journal of quality & reliability management
49
International journal of productivity and quality management : IJPQM
47
Asia Pacific journal of marketing and logistics
45
Journal of service management
45
International journal of services, economics and management
44
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Managing service quality : MSQ ; an international journal
42
The international journal of bank marketing : IJBM
38
Journal of Asian finance, economics and business : JAFEB
34
Quality management journal : QMJ
34
International journal of services and operations management : IJSOM
29
Journal of the Academy of Marketing Science
28
Journal of strategic marketing
27
International journal of electronic marketing and retailing : IJEMR
26
Journal of service theory and practice : JSTP
25
Psychology & marketing
25
International journal of business information systems : IJBIS
24
Tourism management perspectives : TMP
24
International journal of electronic customer relationship management : IJECRM
23
European journal of marketing : EJM
22
Health marketing quarterly
22
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ECONIS (ZBW)
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1
Airline satisfaction and loyalty : assessing the influence of personality, trust and service quality
Leon, Steven
;
Dixon, Sonoma
- In:
Journal of air transport management
113
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014437736
Saved in:
2
The impact of the COVID-19 pandemic on airlines’ passenger satisfaction
Pereira, Francisco
;
Costa, Joana Martinho
;
Ramos, …
- In:
Journal of air transport management
112
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014458974
Saved in:
3
Developing a passenger-centered airport : a case study of Urumqi airport in Xinjiang, China
Cao, Mengfei
;
Li, Linbo
;
Zhang, Yahua
- In:
Journal of air transport management
108
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014310504
Saved in:
4
A bibliometric analysis of airport service quality
Bakır, Mahmut
;
Özdemir, Emircan
;
Akan, Şahap
; …
- In:
Journal of air transport management
104
(
2022
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013383511
Saved in:
5
The service quality of travel service centers in international airports in Taiwan
Sun, Kuo-Shun
;
Huang, Hsiao-Han
- In:
Journal of air transport management
105
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013427115
Saved in:
6
How has airport service quality changed in the context of COVID-19 : A data-driven crowdsourcing approach based on sentiment analysis
Li, Lingyao
;
Mao, Yujie
;
Wang, Yu
;
Ma, Zihui
- In:
Journal of air transport management
105
(
2022
),
pp. 1-19
Persistent link: https://www.econbiz.de/10013427116
Saved in:
7
The impact of service quality and price on passengers' loyalty towards low-cost airlines : the Southeast Asia perspective
Shen, Chao
;
Yahya, Yazkhiruni
- In:
Journal of air transport management
91
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012495501
Saved in:
8
Applying deep learning models to twitter data to detect airport service quality
Barakat, H.
;
Yeniterzi, R.
;
Martín-Domingo, L.
- In:
Journal of air transport management
91
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012495517
Saved in:
9
Predicting airline passengers' loyalty using artificial neural network theory
Singh, Balgopal
- In:
Journal of air transport management
94
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012591801
Saved in:
10
Evaluation of passenger satisfaction with service quality : a consecutive method applied to the airline industry
Tahanisaz, Sahar
;
Shokuhyar, Sajjad
- In:
Journal of air transport management
83
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012170253
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