//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of air transport management"
~subject:"Dienstleistungsqualität"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"After-sales service"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
Customer service
14
Kundenservice
14
Service quality
10
Airline
8
Fluggesellschaft
8
Customer satisfaction
7
Kundenzufriedenheit
7
Airport
5
Consumer behaviour
5
Flughafen
5
Konsumentenverhalten
5
Air transport
4
Luftverkehr
4
Air passenger transport
3
Passagierluftverkehr
3
USA
3
United States
3
Airline image
2
Behavioral intention
2
Beschwerdemanagement
2
Beziehungsmarketing
2
Complaint management
2
Dienstleistungsmarketing
2
Dienstleistungssektor
2
Relationship marketing
2
Service industry
2
Service recovery
2
Services marketing
2
Air cargo transport
1
Airline safety
1
Airline services
1
Airport customer service
1
Airport planning
1
Airport service quality
1
Arbeitskräfte
1
Australia
1
Australien
1
Aviation safety
1
Befragung
1
more ...
less ...
Online availability
All
Undetermined
4
Type of publication
All
Article
10
Type of publication (narrower categories)
All
Article in journal
10
Aufsatz in Zeitschrift
10
Case study
1
Fallstudie
1
Language
All
English
10
Author
All
Park, Jin-Woo
2
Arif, Mohammed
1
Baker, Douglas
1
Chen, Ching-fu
1
Goswami, Arkopal K.
1
Gupta, Aman
1
Heinz, S. F.
1
Hoel, Lester A.
1
Hvass, Kristian A.
1
Kim, Nam-Yi
1
Kubota, Yukihiro
1
Miller, John S.
1
Natcha Thawesaengskulthai
1
Oskaki, Takanori
1
Park, Jin-Ju
1
Pitfield, David E.
1
Thanawan Sangsuwan
1
Thongchai Jeeradist
1
Torfadóttir, Embla
1
Williams, Aled
1
Wong, Dan
1
Wu, Tsai-fang
1
more ...
less ...
Published in...
All
Journal of air transport management
Journal of retailing and consumer services
58
International journal of hospitality management
55
The journal of services marketing
54
Journal of business research : JBR
35
Journal of service management
21
International journal of contemporary hospitality management
19
Journal of service research
17
The service industries journal
17
Journal of service research : JSR
16
Journal of hospitality marketing & management
15
Journal of service theory and practice
14
Services marketing quarterly
12
International journal of services and operations management
10
Journal of the Academy of Marketing Science
10
Service business
10
Journal of service theory and practice : JSTP
9
Psychology & marketing
9
The TQM journal : the international review of organizational improvement
9
International journal of quality and service sciences
8
Managing service quality : MSQ ; an international journal
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Tourism management : research, policies, practice
8
International journal of business and economics
7
International journal of services, economics and management
7
Journal of travel and tourism marketing
7
The Cornell hospitality quarterly
7
Asia Pacific journal of marketing and logistics
6
Cogent business & management
6
European journal of marketing
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
6
International journal of productivity and quality management : IJPQM
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of retailing
6
Marketing letters : a journal of research in marketing
6
Benchmarking : an international journal ; BIJ
5
Business horizons
5
European journal of marketing : EJM
5
International journal of consumer studies
5
more ...
less ...
Source
All
ECONIS (ZBW)
10
Showing
1
-
10
of
10
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Using TRIZ to enhance passengers' perceptions of an airline's image through service quality and safety
Thongchai Jeeradist
;
Natcha Thawesaengskulthai
; …
- In:
Journal of air transport management
53
(
2016
),
pp. 131-139
Persistent link: https://www.econbiz.de/10011546142
Saved in:
2
Investigating the effects of service recovery quality elements on passengers' behavioral intention
Park, Jin-Ju
;
Park, Jin-Woo
- In:
Journal of air transport management
53
(
2016
),
pp. 235-241
Persistent link: https://www.econbiz.de/10011546542
Saved in:
3
A study on the impact of airline service delays on emotional reactions and customer behavior
Kim, Nam-Yi
;
Park, Jin-Woo
- In:
Journal of air transport management
57
(
2016
),
pp. 19-25
Persistent link: https://www.econbiz.de/10011610552
Saved in:
4
Perceptions of premium service and superiority : why do customers pay more for high-value-added domestic airline services in Japan?
Oskaki, Takanori
;
Kubota, Yukihiro
- In:
Journal of air transport management
57
(
2016
),
pp. 196-201
Persistent link: https://www.econbiz.de/10011610997
Saved in:
5
Spatially dispersed employee recovery : an airline case study
Hvass, Kristian A.
;
Torfadóttir, Embla
- In:
Journal of air transport management
34
(
2014
),
pp. 65-69
Persistent link: https://www.econbiz.de/10010244601
Saved in:
6
Improving US airport taxicab services through governance arrangements
Wong, Dan
;
Baker, Douglas
- In:
Journal of air transport management
40
(
2014
),
pp. 126-131
Persistent link: https://www.econbiz.de/10010411988
Saved in:
7
Customer service in the aviation industry : an exploratory analysis of UAE airports
Arif, Mohammed
;
Gupta, Aman
;
Williams, Aled
- In:
Journal of air transport management
32
(
2013
),
pp. 1-7
Persistent link: https://www.econbiz.de/10010127374
Saved in:
8
British airways' move to Terminal 5 at London Heathrow airport : a statistical analysis of transfer baggage performance
Heinz, S. F.
;
Pitfield, David E.
- In:
Journal of air transport management
17
(
2011
)
2
,
pp. 101-105
Persistent link: https://www.econbiz.de/10010217787
Saved in:
9
Offsite passenger service facilities : a viable option for airport access?
Goswami, Arkopal K.
;
Miller, John S.
;
Hoel, Lester A.
- In:
Journal of air transport management
17
(
2011
)
5
,
pp. 263-270
Persistent link: https://www.econbiz.de/10009408980
Saved in:
10
Exploring passenger preferences in airline service attributes : a note
Chen, Ching-fu
;
Wu, Tsai-fang
- In:
Journal of air transport management
15
(
2009
)
1
,
pp. 52-53
Persistent link: https://www.econbiz.de/10009523118
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->