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~isPartOf:"Journal of business economics and management"
~language:"eng"
~language:"hun"
~person:"Berbel-Pineda, Juan M."
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Beschwerdemanagement
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Dienstleistungsqualität
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Berbel-Pineda, Juan M.
Zavadskas, Edmundas Kazimieras
27
Ginevičius, Romualdas
22
Tvaronavičienė, Manuela
14
Štreimikienė, Dalia
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Jorge Moreno, Justo de
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Ramírez-Hurtado, José M.
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Stankevičienė, Jelena
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Bilgin, Mehmet Huseyin
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Bojnec, Štefan
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ECONIS (ZBW)
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1
Identifying the franchisee profiles franchisors prefer
Ramírez-Hurtado, José M.
;
Rondán-Cataluña, Francisco J.
- In:
Journal of business economics and management
12
(
2011
)
4
,
pp. 567-588
Persistent link: https://www.econbiz.de/10009533034
Saved in:
2
Managing service recovery processes : the role of customers' age
Cambra-Fierro, Jesús
;
Berbel-Pineda, Juan M.
; …
- In:
Journal of business economics and management
12
(
2011
)
3
,
pp. 503-528
Persistent link: https://www.econbiz.de/10009533040
Saved in:
3
Does the foreign market entry mode choice affect export performance? : the case of the Spanish hotel industry
Berbel-Pineda, Juan M.
;
Ramírez-Hurtado, José M.
- In:
Journal of business economics and management
12
(
2011
)
2
,
pp. 301-316
Persistent link: https://www.econbiz.de/10009533064
Saved in:
4
Does the foreign market entry mode choice affect export performance? : the case of the Spanish hotel industry
Berbel-Pineda, Juan M.
;
Ramírez-Hurtado, José M.
- In:
Journal of business economics and management
12
(
2011
)
2
,
pp. 301-316
Persistent link: https://www.econbiz.de/10010007062
Saved in:
5
Managing service recovery processes : the role of customers' age
Cambra-Fierro, Jesús
;
Berbel-Pineda, Juan M.
; …
- In:
Journal of business economics and management
12
(
2011
)
3
,
pp. 503-528
Persistent link: https://www.econbiz.de/10010007069
Saved in:
6
Identifying the franchisee profiles franchisors prefer
Ramírez-Hurtado, José M.
;
Rondán-Cataluña, Francisco J.
- In:
Journal of business economics and management
12
(
2011
)
4
,
pp. 567-588
Persistent link: https://www.econbiz.de/10010007078
Saved in:
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