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Search: subject:"Critical Incident Technique"
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Consumer behaviour
2
Critical incident technique
2
Customer satisfaction
2
Dienstleistungsqualität
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Kundenzufriedenheit
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Service quality
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critical incident technique
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Gustafsson, Anders
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Lee, Seonjeong
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McColl-Kennedy, Janet R.
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Journal of business research : JBR
Journal of hospitality marketing & management
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Journal of financial services marketing : JFSM
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Journal of service theory and practice : JSTP
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Human resource development international : enhancing performance, learning and integrity
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International business review : the official journal of the European International Business Academy
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International journal of export marketing
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Going with the gut : exploring top management team intuition in strategic decision-making
Shepherd, Neil Gareth
;
Lou, Bowen
;
Rudd, John M.
- In:
Journal of business research : JBR
181
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014556669
Saved in:
2
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
Saved in:
3
Investigating the key routes to customers' delightful moments in the hotel context
Lee, Seonjeong
;
Shea, Linda
- In:
Journal of hospitality marketing & management
24
(
2015
)
5/6
,
pp. 532-553
Persistent link: https://www.econbiz.de/10011349968
Saved in:
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