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~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation"
~isPartOf:"Journal of service research : JSR"
~person:"Schumann, Jan Hendrik"
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Beziehungsmarketing
4
Relationship marketing
4
Consumer behaviour
2
Dienstleistungsqualität
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Konsumentenverhalten
2
Service quality
2
Bank
1
Bank marketing
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Bankmarketing
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Bibliometrics
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Competition
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Confidence
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Contract renewal
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Cultural identity
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Customer churn
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Customer orientation
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Schumann, Jan Hendrik
Verhoef, Peter C.
11
Ko, Eunju
8
Balaji, M. S.
7
Brodie, Roderick J.
7
Kim, Kyung Hoon
7
Beatty, Sharon E.
6
Hollebeek, Linda D.
6
Roy, Sanjit
6
Sesé, F. Javier
6
Agnihotri, Raj
5
Aksoy, Lerzan
5
Eisingerich, Andreas B
5
Malthouse, Edward C.
5
McLean, Graeme J.
5
Noble, Stephanie M.
5
Parasuraman, A.
5
Wangenheim, Florian von
5
Akter, Shahriar
4
Babin, Barry J.
4
Bijmolt, Tammo H. A.
4
Bolton, Ruth N.
4
Chan, Kimmy Wa
4
Chebat, Jean-Charles
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Evanschitzky, Heiner
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Grewal, Dhruv
4
Gupta, Suraksha
4
Gustafsson, Anders
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Keiningham, Timothy
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Krafft, Manfred
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Kukar-Kinney, Monika
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Kumar, V.
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Larivière, Bart
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Lemon, Katherine N.
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McColl-Kennedy, Janet R.
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Polo-Redondo, Yolanda
4
Ruyter, Ko de
4
Sharma, Piyush
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Veloutsou, Cleopatra
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Walsh, Gianfranco
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Journal of business research : JBR
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
Journal of service research : JSR
Journal of retailing
2
Applied marketing science / Angewandte Marketingforschung
1
Gabler Research / Applied Marketing Science /Angewandte Marketingforschung
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
International marketing review
1
Journal of personal selling & sales management
1
Journal of strategic marketing
1
Rutgers business review
1
Three essays on success factors of digital and non-digital services
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ECONIS (ZBW)
4
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1
Integrating digital platform dynamics into customer orientation research : a systematic review and research agenda
Castell, Carolin
;
Kiefer, Jasmin
;
Schubach, Sebastian
; …
- In:
Journal of business research : JBR
163
(
2023
),
pp. 1-18
Persistent link: https://www.econbiz.de/10014303730
Saved in:
2
The effect of a service provider’s competitive market position on churn among flat-rate customers
Moser, Sabine
;
Schumann, Jan Hendrik
;
Wangenheim, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 319-335
Persistent link: https://www.econbiz.de/10011916513
Saved in:
3
Renew or cancel? : drivers of customer renewal decisions for IT-based service contracts
Wangenheim, Florian von
;
Wünderlich, Nancy V.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 181-188
Persistent link: https://www.econbiz.de/10011745251
Saved in:
4
Drivers of trust in relational service exchange : understanding the importance of cross-cultural differences
Schumann, Jan Hendrik
;
Wangenheim, Florian von
; …
- In:
Journal of service research : JSR
13
(
2010
)
4
,
pp. 453-468
Persistent link: https://www.econbiz.de/10008736062
Saved in:
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