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~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of service research"
~person:"Hollebeek, Linda D."
~person:"Kleinaltenkamp, Michael"
~person:"Witell, Lars"
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Customer integration
6
Kundenintegration
6
Beziehungsmarketing
5
Relationship marketing
5
Dienstleistungssektor
3
Service industry
3
Automation
2
Automatisierung
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Consumer behaviour
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Hollebeek, Linda D.
Kleinaltenkamp, Michael
Witell, Lars
Navarro, Susana
4
Brodie, Roderick J.
3
Harrigan, Paul
3
Ketron, Seth
3
Morgan, Todd
3
Black, Iain
2
Brady, Michael K.
2
Cervera, Amparo
2
Chaker, Nawar N.
2
Chung, Henry F. L.
2
Cossío-Silva, Francisco-José
2
Dahl, Andrew J.
2
Dean, Dianne
2
Fan, Daisy X. F.
2
Filieri, Raffaele
2
Garzon, Dolores
2
Gong, Taeshik
2
Gustafsson, Anders
2
Hajli, Nick
2
Ho, Mia Hsiao-Wen
2
Kastanakis, Minas
2
Kohtamäki, Marko
2
Kristensson, Per
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Mahr, Dominik
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Naudé, Peter
2
Nenonen, Suvi
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Plangger, Kirk
2
Revilla Camacho, Maria Angeles
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Richard, Marie-Odile
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Roy, Sanjit
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Sarpong, David
2
Soutar, Geoffrey N.
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2
Vega Vázquez, Manuela
2
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Journal of business research : JBR
Journal of service research
Journal of service management
7
Journal of retailing and consumer services
4
Journal of service research : JSR
3
Industrial marketing management : the international journal for industrial and high-tech firms
2
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Customer engagement : contemporary issues and challenges
1
Customer engagement marketing
1
Gabler Edition Wissenschaft / Business-to-Business-Marketing
1
Handbook of research on customer engagement
1
Handbuch Kundenbindungsmanagement : Strategien und Instrumente für ein erfolgreiches CRM
1
International journal of quality and service sciences
1
Involving customers in new service development
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of marketing management : MM
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Kundenintegration : Forum Dienstleistungsmanagement
1
Marketing intelligence & planning
1
Marketing review St. Gallen : Marketingfachzeitschrift für Theorie & Praxis
1
Marketing theory
1
Marktleistung und Wettbewerb : strategische und operative Perspektiven der marktorientierten Leistungsgestaltung; Werner H. Engelhardt zum 65. Geburtstag
1
Organizations and markets in emerging economies
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
The TQM journal : the international review of organizational improvement
1
The handbook of innovation and services : a multi-disciplinary perspective
1
The journal of brand management : an international journal
1
The journal of product & brand management
1
The journal of services marketing
1
The service industries journal
1
Wirtschaftswissenschaftliches Studium : WiSt ; Zeitschrift für Studium und Forschung
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ECONIS (ZBW)
6
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1
From customer-, to actor-, to stakeholder engagement : taking stock, conceptualization, and future directions
Hollebeek, Linda D.
;
Kumar, Vikas
;
Srivastava, Rajendra …
- In:
Journal of service research
25
(
2022
)
2
,
pp. 328-343
Persistent link: https://www.econbiz.de/10013268027
Saved in:
2
Rise of the machines? : customer engagement in automated service interactions
Hollebeek, Linda D.
;
Sprott, David E.
;
Brady, Michael K.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10012426746
Saved in:
3
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
4
Friend or foe? : customer engagement's value-based effects on fellow customers and the firm
Clark, Moira K.
;
Lages, Cristiana Raquel
;
Hollebeek, …
- In:
Journal of business research : JBR
121
(
2020
),
pp. 549-556
Persistent link: https://www.econbiz.de/10012417376
Saved in:
5
The role of customer knowledge development for incremental and radical service innovation in servitized manufacturers
Johansson, A. Elisabeth
;
Raddats, Chris
;
Witell, Lars
- In:
Journal of business research : JBR
98
(
2019
),
pp. 328-338
Persistent link: https://www.econbiz.de/10012007247
Saved in:
6
Identifying categories of service innovation : a review and synthesis of the literature
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2401-2408
Persistent link: https://www.econbiz.de/10011490968
Saved in:
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