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~isPartOf:"Journal of business research : JBR"
~isPartOf:"Marketing intelligence & planning"
~source:"econis"
~subject:"Customer satisfaction"
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Customer satisfaction
Switching behaviour
18
Wechselverhalten
18
Beziehungsmarketing
8
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8
Consumer behaviour
6
Dienstleistungsqualität
6
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Switching costs
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Appraisal Theory of Emotions
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Börsenkurs
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China
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Andrews MacLelland, Melinda
1
Benedicktus, Ray L.
1
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1
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1
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1
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1
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1
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Journal of business research : JBR
Marketing intelligence & planning
Journal of service management
3
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3
The journal of business & industrial marketing
3
The service industries journal
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Asia Pacific journal of marketing and logistics
2
European journal of marketing : EJM
2
International journal of business information systems : IJBIS
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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Inventi impact: retailing & consumer services
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Journal of organizational computing and electronic commerce
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
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Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
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Journal of retailing
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Journal of retailing and consumer services
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Journal of service theory and practice : JSTP
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The journal of services marketing
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1
Bangladesh journal of political economy
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Cahiers de recherche / HEC Montréal, Institut d'Economie Appliquée
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Cogent business & management
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Corporate reputation review
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Department of Economics working paper
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Electronic markets : the international journal on networked business
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EuroMed journal of business
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Industrial marketing management : the international journal for industrial and high-tech firms
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1
Brand equity, satisfaction, and
switching
costs
: an examination of effects in the business-to-business setting
Biedenbach, Galina
;
Bengtsson, Maria
;
Marell, Agneta
- In:
Marketing intelligence & planning
33
(
2015
)
2
,
pp. 164-178
Persistent link: https://www.econbiz.de/10011326052
Saved in:
2
The relationship between satisfaction and loyalty : a mediator analysis
Picón, Araceli
;
Castro, Ignacio
;
Roldán, José L.
- In:
Journal of business research : JBR
67
(
2014
)
5
,
pp. 746-751
Persistent link: https://www.econbiz.de/10010363348
Saved in:
3
The double-edged sword : the positive and negative effects of swithcing costs on customer exit and revenge
Haj-Salem, Narjes
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1106-1113
Persistent link: https://www.econbiz.de/10010364518
Saved in:
4
The role of price satisfaction in managing customer relationships : the case of financial services
Lymperopoulos, Constantine
;
Chaniotakis, Ioannis E.
; …
- In:
Marketing intelligence & planning
31
(
2013
)
3
,
pp. 216-228
Persistent link: https://www.econbiz.de/10009760676
Saved in:
5
General theory of cultures' consequences on international tourism behavior
Woodside, Arch G.
;
Hsu, Shih-yun
;
Marshall, Roger
- In:
Journal of business research : JBR
64
(
2011
)
8
,
pp. 785-799
Persistent link: https://www.econbiz.de/10009229010
Saved in:
6
The effect of incentives on customer evaluations of service bundles
Andrews MacLelland, Melinda
;
Benedicktus, Ray L.
; …
- In:
Journal of business research : JBR
63
(
2010
)
1
,
pp. 71-76
Persistent link: https://www.econbiz.de/10003909549
Saved in:
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