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~isPartOf:"Journal of business research : JBR"
~isPartOf:"Services marketing quarterly"
~subject:"Beziehungsmarketing"
~subject:"customer satisfaction"
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Search: subject_exact:"Servicequalität"
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Beziehungsmarketing
customer satisfaction
Dienstleistungsqualität
380
Service quality
380
Customer satisfaction
213
Kundenzufriedenheit
213
Consumer behaviour
175
Konsumentenverhalten
175
Relationship marketing
153
Beschwerdemanagement
56
Complaint management
56
Customer service
47
Kundenservice
47
Dienstleistungssektor
43
Service industry
43
Brand management
26
Markenführung
26
Viral marketing
25
Virales Marketing
25
Customer integration
24
Kundenintegration
24
Service failure
24
Einzelhandel
22
Retail trade
22
Emotion
21
Service recovery
21
service quality
21
Brand image
19
Health care
19
Markenimage
19
Dienstleistungsmarketing
18
Gesundheitsversorgung
18
Services marketing
18
Gesundheitswesen
17
Health care system
17
Dienstleistung
16
Product quality
16
Produktqualität
16
Quality management
16
Qualitätsmanagement
16
Services
16
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Undetermined
110
Free
2
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Article
157
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Article in journal
157
Aufsatz in Zeitschrift
157
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English
157
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Balaji, M. S.
5
Mattila, Anna S.
4
Prentice, Catherine
4
Arnold, Todd J.
2
Babin, Barry J.
2
Choi, Beom Joon
2
Choi, Sunmee
2
Gilboa, Shaked
2
Greene, Henry
2
Gustafsson, Anders
2
Hutzinger, Clemens
2
Krishnan, Balaji C.
2
Mahr, Dominik
2
McColl-Kennedy, Janet R.
2
Quach, Sara
2
Rho, Taeseok
2
Ro, Heejung
2
Sengupta, Aditi Sarkar
2
Sharma, Piyush
2
Shin, Hyunju
2
Suh, Munshik
2
Voorhees, Clay M.
2
Weitzl, Wolfgang
2
Woisetschläger, David
2
Wünderlich, Nancy V.
2
Zablah, Alex R.
2
Abbasi, Faramarz
1
Abney, Alexandra K.
1
Acquila-Natale, Emiliano
1
Adjei, Mavis T.
1
Aggarwal, Praveen
1
Aghazadeh, Hashem
1
Ahmad, Fauziah Sh.
1
Ahrholdt, Dennis C.
1
Akhmedova, Anna
1
Aksoy, Lerzan
1
Akter, Shahriar
1
Alamanos, Eleftherios
1
Alatalo, Sari
1
Alhouti, Sarah
1
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Published in...
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Journal of business research : JBR
Services marketing quarterly
Journal of retailing and consumer services
180
International journal of hospitality management
116
The journal of services marketing
96
The service industries journal
78
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
70
Journal of hospitality marketing & management
61
Journal of service research : JSR
49
Journal of travel and tourism marketing
47
International journal of contemporary hospitality management
46
Service business
42
Journal of service management
37
Cogent business & management
36
International journal of services and operations management
32
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
31
The TQM journal : the international review of organizational improvement
29
Tourism management : research, policies, practice
29
International journal of productivity and quality management : IJPQM
27
International journal of services, economics and management
27
Total quality management & business excellence
27
Journal of service research
26
Journal of strategic marketing
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
The international journal of bank marketing : IJBM
25
International journal of quality and service sciences
23
Asia Pacific journal of marketing and logistics
22
Journal of the Academy of Marketing Science
22
International journal of electronic customer relationship management : IJECRM
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Marketing intelligence & planning
20
International journal of electronic marketing and retailing : IJEMR
19
Psychology & marketing
19
International journal of quality & reliability management
17
Journal for global business advancement : JGBA
16
Journal of marketing
16
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
16
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
16
Journal of service theory and practice : JSTP
16
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ECONIS (ZBW)
157
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Exploring antecedents and outcomes of customer engagement among elite football fans
Winell, Erik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 167-187
Persistent link: https://www.econbiz.de/10014320367
Saved in:
3
A framework to improve the digital customer experience in complex services
Kandil, Omnia
;
Dessart, Laurence
;
Standaert, Willem
; …
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 25–54
Persistent link: https://www.econbiz.de/10014513537
Saved in:
4
Would you forgive me? : from perceived justice and complaint handling to customer forgiveness and brand credibility-symmetrical and asymmetrical perspectives
Ali, Faizan
;
El-Manstrly, Dahlia
;
Ghazanfar Ali Abbasi
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014368203
Saved in:
5
A time(ly) perspective of the service recovery paradox : how organizational learning moderates follow-up recovery effects
Lunardo, Renaud
;
Cusin, Julien
;
Flacandji, Michaël
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014380317
Saved in:
6
Customer responses to service providers' touch : a meta-analysis
Saleh, Amin
;
Zmich, Louis J.
;
Babin, Barry J.
;
Darrat, …
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014380328
Saved in:
7
The nexus among mobile-app quality (M-app-QUAL), brand relationship, brand advocacy, and brand equity in the retail industry
Chowdhury, Fairuz
;
Swaminathan, Srinivasan
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 277-308
Persistent link: https://www.econbiz.de/10014418062
Saved in:
8
Mitigating immediate and lagged effects of customer mistreatment on service failure and sabotage : critical roles of service recovery behaviors
Wang, I-An
;
Chen, Pei-Chi
;
Chi, Nai-Wen
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10013468630
Saved in:
9
Public announcements of employee recognitions from customers and customer satisfaction : longitudinal effects in the healthcare context
Arthur, Jeffrey B.
- In:
Journal of business research : JBR
157
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014229167
Saved in:
10
The differential impact of e-service quality's dimensions on trust and loyalty of retail bank customers in an emerging market
Shaikh, Ateeque
;
Banerjee, Shubhomoy
;
Singh, Baljeet
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 121-141
Persistent link: https://www.econbiz.de/10014320365
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