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~isPartOf:"Journal of business research : JBR"
~isPartOf:"The journal of services marketing"
~subject:"Customer satisfaction"
~subject:"Loyalty"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject:"Switching costs"
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Customer satisfaction
Loyalty
Switching behaviour
19
Wechselverhalten
19
Beziehungsmarketing
10
Consumer behaviour
10
Konsumentenverhalten
10
Relationship marketing
10
Dienstleistungsqualität
7
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7
Kundenzufriedenheit
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Switching costs
6
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United States
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Complaint management
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Appraisal Theory of Emotions
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Business-to-business marketing
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Börsenkurs
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1
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1
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1
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Aufsatz in Zeitschrift
Article in journal
6
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English
6
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Andrews MacLelland, Melinda
1
Benedicktus, Ray L.
1
Birch, Nancy J.
1
Brady, Michael K.
1
Castro, Ignacio
1
Chebat, Jean-Charles
1
Haj-Salem, Narjes
1
Henrique, Jorge Luiz
1
Hsu, Shih-yun
1
Marshall, Roger
1
Matos, Celso Augusto de
1
Picón, Araceli
1
Roldán, José L.
1
Rosa, Fernando de
1
Tesfom, Goitom
1
Woodside, Arch G.
1
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Journal of business research : JBR
The journal of services marketing
Journal of service management
3
Managing service quality : MSQ ; an international journal
3
The journal of business & industrial marketing
3
The service industries journal
3
Asia Pacific journal of marketing and logistics
2
European journal of marketing : EJM
2
International journal of business information systems : IJBIS
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Inventi impact: retailing & consumer services
2
Journal of organizational computing and electronic commerce
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
2
Journal of retailing
2
Journal of retailing and consumer services
2
Journal of service theory and practice : JSTP
2
Marketing intelligence & planning
2
Telecommunications policy : the international journal of digital economy, data sciences and new media
2
The journal of applied business research
2
Auditing : a journal of practice & theory
1
Bangladesh journal of political economy
1
Business and Economic Research : BER
1
Cogent business & management
1
Corporate reputation review
1
Decision
1
Economic research
1
Electronic markets : the international journal on networked business
1
EuroMed journal of business
1
European business review
1
European management journal
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Global business review
1
Human systems management : HSM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Information systems management
1
International journal of bank marketing
1
International journal of business excellence : IJBEX
1
International journal of business performance and supply chain modelling : IJBPSCM
1
International journal of electronic marketing and retailing : IJEMR
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International journal of hospitality management
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ECONIS (ZBW)
6
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1
The relationship between satisfaction and loyalty : a mediator analysis
Picón, Araceli
;
Castro, Ignacio
;
Roldán, José L.
- In:
Journal of business research : JBR
67
(
2014
)
5
,
pp. 746-751
Persistent link: https://www.econbiz.de/10010363348
Saved in:
2
The double-edged sword : the positive and negative effects of swithcing costs on customer exit and revenge
Haj-Salem, Narjes
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1106-1113
Persistent link: https://www.econbiz.de/10010364518
Saved in:
3
Customer reactions to service failure and recovery in the banking industry : the influence of
switching
costs
Matos, Celso Augusto de
;
Henrique, Jorge Luiz
;
Rosa, …
- In:
The journal of services marketing
27
(
2013
)
7
,
pp. 526-538
Persistent link: https://www.econbiz.de/10010231177
Saved in:
4
General theory of cultures' consequences on international tourism behavior
Woodside, Arch G.
;
Hsu, Shih-yun
;
Marshall, Roger
- In:
Journal of business research : JBR
64
(
2011
)
8
,
pp. 785-799
Persistent link: https://www.econbiz.de/10009229010
Saved in:
5
Do switching barriers in the retail banking industry influence bank customers in different age groups differently?
Tesfom, Goitom
;
Birch, Nancy J.
- In:
The journal of services marketing
25
(
2011
)
5
,
pp. 371-380
Persistent link: https://www.econbiz.de/10009272238
Saved in:
6
The effect of incentives on customer evaluations of service bundles
Andrews MacLelland, Melinda
;
Benedicktus, Ray L.
; …
- In:
Journal of business research : JBR
63
(
2010
)
1
,
pp. 71-76
Persistent link: https://www.econbiz.de/10003909549
Saved in:
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