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~isPartOf:"Journal of business research : JBR"
~isPartOf:"The service industries journal"
~subject:"Customer satisfaction"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject:"Switching costs"
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Customer satisfaction
Switching behaviour
22
Wechselverhalten
22
Consumer behaviour
10
Konsumentenverhalten
10
Beziehungsmarketing
9
Relationship marketing
9
Dienstleistungsqualität
7
Kundenzufriedenheit
7
Service quality
7
Switching costs
5
Beschwerdemanagement
2
Complaint management
2
Confidence
2
Lieferantenmanagement
2
Loyalty
2
Supplier relationship management
2
USA
2
United States
2
Vertrauen
2
Affective commitment
1
Alternative attractiveness
1
Appraisal Theory of Emotions
1
Arbeitszufriedenheit
1
Asymmetric information
1
Asymmetrische Information
1
Automobile insurance
1
B-to-B-Marketing
1
Bank
1
Brand loyalty
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Bundling strategy
1
Business-to-business marketing
1
Börsenkurs
1
China
1
Consumer attitudes
1
Corporate culture
1
Corporate customer concentration
1
Corporate reputation
1
Cross-channel free riding
1
Cross-cultural management
1
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Article
7
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Aufsatz in Zeitschrift
Article in journal
7
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English
7
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Andrews MacLelland, Melinda
1
Antón, Carmen
1
Benedicktus, Ray L.
1
Brady, Michael K.
1
Camarero, Carmen
1
Carrero, Mirtha
1
Castro, Ignacio
1
Chebat, Jean-Charles
1
Chen, Mei-fang
1
Cheng, I-shin
1
Chih, Wen-hai
1
Haj-Salem, Narjes
1
Hsu, Li-chun
1
Hsu, Shih-yun
1
Marshall, Roger
1
Picón, Araceli
1
Roldán, José L.
1
Wang, Kai-yu
1
Wang, Ling-huei
1
Woodside, Arch G.
1
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Journal of business research : JBR
The service industries journal
Journal of service management
3
Managing service quality : MSQ ; an international journal
3
The journal of business & industrial marketing
3
Asia Pacific journal of marketing and logistics
2
European journal of marketing : EJM
2
International journal of business information systems : IJBIS
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Inventi impact: retailing & consumer services
2
Journal of organizational computing and electronic commerce
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
2
Journal of retailing
2
Journal of retailing and consumer services
2
Journal of service theory and practice : JSTP
2
Marketing intelligence & planning
2
The journal of applied business research
2
The journal of services marketing
2
Auditing : a journal of practice & theory
1
Bangladesh journal of political economy
1
Business and Economic Research : BER
1
Cogent business & management
1
Corporate reputation review
1
Decision
1
Economic research
1
Electronic markets : the international journal on networked business
1
EuroMed journal of business
1
European business review
1
European management journal
1
Global business review
1
Human systems management : HSM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Information systems management
1
International journal of bank marketing
1
International journal of business excellence : IJBEX
1
International journal of business performance and supply chain modelling : IJBPSCM
1
International journal of electronic marketing and retailing : IJEMR
1
International journal of hospitality management
1
International journal of quality and service sciences
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ECONIS (ZBW)
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1
The relationship between satisfaction and loyalty : a mediator analysis
Picón, Araceli
;
Castro, Ignacio
;
Roldán, José L.
- In:
Journal of business research : JBR
67
(
2014
)
5
,
pp. 746-751
Persistent link: https://www.econbiz.de/10010363348
Saved in:
2
The double-edged sword : the positive and negative effects of swithcing costs on customer exit and revenge
Haj-Salem, Narjes
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1106-1113
Persistent link: https://www.econbiz.de/10010364518
Saved in:
3
From disconfirmation to switching : an empirical investigation of switching intentions after service failure and recovery
Chih, Wen-hai
;
Wang, Kai-yu
;
Hsu, Li-chun
;
Cheng, I-shin
- In:
The service industries journal
32
(
2012
)
8
,
pp. 1305-1321
Persistent link: https://www.econbiz.de/10009553148
Saved in:
4
General theory of cultures' consequences on international tourism behavior
Woodside, Arch G.
;
Hsu, Shih-yun
;
Marshall, Roger
- In:
Journal of business research : JBR
64
(
2011
)
8
,
pp. 785-799
Persistent link: https://www.econbiz.de/10009229010
Saved in:
5
Relationship exit in different legal environments : a cross-cultural analysis
Camarero, Carmen
;
Antón, Carmen
;
Carrero, Mirtha
- In:
The service industries journal
30
(
2010
)
9/10
,
pp. 1457-1478
Persistent link: https://www.econbiz.de/10008661626
Saved in:
6
The effect of incentives on customer evaluations of service bundles
Andrews MacLelland, Melinda
;
Benedicktus, Ray L.
; …
- In:
Journal of business research : JBR
63
(
2010
)
1
,
pp. 71-76
Persistent link: https://www.econbiz.de/10003909549
Saved in:
7
The moderating role of switching barriers on customer loyalty in the life insurance industry
Chen, Mei-fang
;
Wang, Ling-huei
- In:
The service industries journal
29
(
2009
)
7/8
,
pp. 1105-1123
Persistent link: https://www.econbiz.de/10003990493
Saved in:
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