//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of business research : JBR"
~person:"Balaji, M. S."
~person:"Park, Jungkun"
~person:"Wieseke, Jan"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer satisfaction"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Customer satisfaction
6
Kundenzufriedenheit
6
Beziehungsmarketing
5
Consumer behaviour
5
Dienstleistungsqualität
5
Konsumentenverhalten
5
Relationship marketing
5
Service quality
5
Beschwerdemanagement
3
Complaint management
3
Brand image
2
Brand management
2
Markenführung
2
Markenimage
2
Service failure
2
Viral marketing
2
Virales Marketing
2
Word-of-mouth
2
Airline
1
Airline industry
1
Arbeitszufriedenheit
1
B-to-B-Marketing
1
Brand
1
Brand betrayal
1
Brand disappointment
1
Brand recovery
1
Brand relationship quality
1
Brand reputation
1
Business-to-business
1
Business-to-business marketing
1
Business-to-consumer
1
Communication
1
Coping mechanism
1
Corporate reputation
1
Customer participation
1
Cynicism
1
Exclusive offering
1
Experimental design
1
Firmenimage
1
Fluggesellschaft
1
more ...
less ...
Online availability
All
Undetermined
5
Type of publication
All
Article
6
Type of publication (narrower categories)
All
Article in journal
6
Aufsatz in Zeitschrift
6
Language
All
English
6
Author
All
Balaji, M. S.
Park, Jungkun
Wieseke, Jan
Chebat, Jean-Charles
6
Barnes, Donald C.
4
Gallan, Andrew S.
4
Gustafsson, Anders
4
Martin, Drew
4
Collier, Joel E.
3
De Keyser, Arne
3
Krishen, Anjala S.
3
McColl-Kennedy, Janet R.
3
Prayag, Girish
3
Prentice, Catherine
3
Van Vaerenbergh, Yves
3
Alden, Dana
2
Ali, Faizan
2
Babin, Barry J.
2
Baker, Thomas L.
2
Beitelspacher, Lauren Skinner
2
Chan, Kimmy Wa
2
Chen, Pei-Chi
2
Chen, Qimei
2
Chi, Nai-Wen
2
Ciuchita, Robert
2
Davis, Lenita
2
Devlin, James
2
Donthu, Naveen
2
Ekinci, Yuksel
2
Evanschitzky, Heiner
2
Folse, Judith Anne Garretson
2
Ghanbarpour, Tohid
2
Giebelhausen, Michael
2
Gloor, Peter A.
2
Grégoire, Yany
2
Gäthke, Jana
2
He, Yi
2
Holmqvist, Jonas
2
Hosany, Sameer
2
Hsu, Maxwell K.
2
Huang, Minxue
2
Hutzinger, Clemens
2
more ...
less ...
Published in...
All
Journal of business research : JBR
Journal of retailing and consumer services
7
Journal of marketing
4
Journal of the Academy of Marketing Science
3
European journal of marketing : EJM
2
Journal of service research : JSR
2
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
2
Service business
2
The service industries journal
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of business innovation and research : IJBIR
1
Journal of air transport management
1
Journal of consumer marketing
1
Journal of financial services marketing : JFSM
1
Journal of internet commerce
1
Journal of marketing research : JMR
1
Journal of personal selling & sales management
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of retailing
1
Journal of strategic marketing
1
Journal of targeting, measurement and analysis for marketing
1
Management mit Vision und Verantwortung : eine Herausforderung an Wissenschaft und Praxis ; Festschrift für Hans Raffée zum 75. Geburtstag
1
Managing service quality : MSQ ; an international journal
1
Marketing intelligence & planning
1
Technological forecasting & social change : an international journal
1
The journal of services marketing
1
more ...
less ...
Source
All
ECONIS (ZBW)
6
Showing
1
-
6
of
6
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Recover from a service failure : the differential effects of brand betrayal and brand disappointment on an exclusive brand offering
Teck Ming Tan
;
Balaji, M. S.
;
Oikarinen, Eeva-Liisa
; …
- In:
Journal of business research : JBR
123
(
2021
),
pp. 126-139
Persistent link: https://www.econbiz.de/10012430477
Saved in:
2
The "right-to-refuse-service" paradox : other customers' perception of discretionary service denial
Sarkar, Juhi Gahlot
;
Sarkar, Abhigyan
;
Balaji, M. S.
- In:
Journal of business research : JBR
121
(
2020
),
pp. 686-695
Persistent link: https://www.econbiz.de/10012417387
Saved in:
3
Are cynical customers satisfied differently? : role of negative inferred motive and customer participation in service recovery
Balaji, M. S.
;
Jha, Subhash
;
Sengupta, Aditi Sarkar
; …
- In:
Journal of business research : JBR
86
(
2018
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011855231
Saved in:
4
Sequencing of multi-faceted job satisfaction across business-to-business and business-to-consumer salespeople : a multi-group analysis
Hartmann, Nathaniel N.
;
Rutherford, Brian N.
;
Park, Jungkun
- In:
Journal of business research : JBR
70
(
2017
),
pp. 153-159
Persistent link: https://www.econbiz.de/10011620405
Saved in:
5
Language divergence in service encounters : revisiting its influence on word-of-mouth
Balaji, M. S.
;
Roy, Sanjit
;
Lassar, Walfried M.
- In:
Journal of business research : JBR
72
(
2017
),
pp. 210-213
Persistent link: https://www.econbiz.de/10011645579
Saved in:
6
How customers cope with service failure? : a study of brand reputation and customer satisfaction
Sengupta, Aditi Sarkar
;
Balaji, M. S.
;
Krishnan, Balaji C.
- In:
Journal of business research : JBR
68
(
2015
)
3
,
pp. 665-674
Persistent link: https://www.econbiz.de/10010496157
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->