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~isPartOf:"Journal of business research : JBR"
~person:"Folse, Judith Anne Garretson"
~person:"Herter, Márcia Maurer"
~subject:"Beziehungsmarketing"
~subject:"Customer satisfaction"
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Beziehungsmarketing
Customer satisfaction
Emotion
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Consumer behaviour
3
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Dienstleistungsqualität
2
Emotions
2
Gratitude
2
Kundenzufriedenheit
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Relationship marketing
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Service quality
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Appraisal theory
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Beschwerdemanagement
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Buyer-seller relationships
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Cognitive appraisal theory
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Complaint management
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Customer service
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Decision under uncertainty
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Disclosure
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Empathy
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Entscheidung unter Unsicherheit
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Gesundheit
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Lieferantenmanagement
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Mobilkommunikation
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Preventive care
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Pride
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Probability theory
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Sadness
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Sales performance
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Service recovery
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Folse, Judith Anne Garretson
Herter, Márcia Maurer
Chebat, Jean-Charles
4
Barnes, Donald C.
2
Bock, Dora E.
2
Elayan, Suzanne
2
Mangus, Stephanie M.
2
Prayag, Girish
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Sykora, Martin
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Ahmad, Fayez
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Cambra-Fierro, Jesus
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Journal of business research : JBR
International journal of retail & distribution management
1
Journal of retailing and consumer services
1
Journal of service research : JSR
1
Marketing intelligence & planning
1
The journal of personal selling & sales management : JPSSM
1
The journal of services marketing
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ECONIS (ZBW)
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Examining the effects of mutual information sharing and relationship empathy : a social penetration theory perspective
Mangus, Stephanie M.
;
Bock, Dora E.
;
Jones, Eli
;
Folse, …
- In:
Journal of business research : JBR
109
(
2020
),
pp. 375-384
Persistent link: https://www.econbiz.de/10012238083
Saved in:
2
The road to customer loyalty paved with service customization
Bock, Dora E.
;
Magnus, Stephanie M.
;
Folse, Judith Anne …
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 3923-3932
Persistent link: https://www.econbiz.de/10011553788
Saved in:
3
The road to recovery : overcoming service failures through positive emotions
Lastner, Matthew M.
;
Folse, Judith Anne Garretson
; …
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4278-4286
Persistent link: https://www.econbiz.de/10011554157
Saved in:
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