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~isPartOf:"Journal of business research : JBR"
~person:"Gustafsson, Anders"
~subject:"Service quality"
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Service quality
Customer satisfaction
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Gustafsson, Anders
Balaji, M. S.
5
Chebat, Jean-Charles
5
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4
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3
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3
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Journal of business research : JBR
Journal of service management
3
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ECONIS (ZBW)
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Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
2
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
Saved in:
3
Customer satisfaction with service recovery
Gustafsson, Anders
- In:
Journal of business research : JBR
62
(
2009
)
11
,
pp. 1220-1222
Persistent link: https://www.econbiz.de/10003897473
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