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~isPartOf:"Journal of business research : JBR"
~person:"Orsingher, Chiara"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Customer experience
2
Customer satisfaction
2
Kundenzufriedenheit
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Service quality
2
Artificial intelligence
1
Artificial intelligence (AI)
1
Beziehungsmarketing
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Consumer behaviour
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Emotion
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Gesundheitsversorgung
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Gesundheitswesen
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Krankenhaus
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Orsingher, Chiara
Balaji, M. S.
5
Chebat, Jean-Charles
5
McColl-Kennedy, Janet R.
4
De Keyser, Arne
3
Gallan, Andrew S.
3
Gustafsson, Anders
3
Ali, Faizan
2
Arnold, Todd J.
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Arsenovic, Jasenko
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Babin, Barry J.
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Borges, Adilson
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Dhir, Amandeep
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Mahr, Dominik
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Mattila, Anna S.
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Momparler, Alexandre
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O'Cass, Aron
2
Prentice, Catherine
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Roy, Sanjit
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Salo, Jari
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Sengupta, Aditi Sarkar
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Shams, Poja
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Tsang, Alex S. L.
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Voorhees, Clay M.
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Weitzl, Wolfgang
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Journal of business research : JBR
Academy of Management perspectives : AMP
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
Marketing letters : a journal of research in marketing
1
The journal of services marketing
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ECONIS (ZBW)
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Frontline encounters of the AI kind : an evolved service encounter framework
Robinson, Stacey
;
Orsingher, Chiara
;
Alkire, Linda
;
De …
- In:
Journal of business research : JBR
116
(
2020
),
pp. 366-376
Persistent link: https://www.econbiz.de/10012257622
Saved in:
2
How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
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