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~isPartOf:"Journal of business research : JBR"
~subject:"Benchmarking"
~subject:"Consumer behaviour"
~subject:"United States"
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Benchmarking
Consumer behaviour
United States
Dienstleistungsmanagement
7
Service management
7
Beziehungsmarketing
5
Relationship marketing
5
Dienstleistungsqualität
4
Service quality
4
Customer satisfaction
3
Dienstleistungssektor
3
Konsumentenverhalten
3
Kundenzufriedenheit
3
Service industry
3
Betriebliche Wertschöpfung
2
Customer service
2
Dienstleistung
2
Dienstleistungsmarketing
2
Kundenservice
2
Service
2
Service experience
2
Services
2
Services marketing
2
Value creation
2
Anleihe
1
Arbeitszufriedenheit
1
Bond
1
Career development
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Collaborative consumption
1
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Customer
1
Customer bonds
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Customer characteristics
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Customer integration
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Customer value
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Customer-to-customer (C2C)
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Bone, Sterling
1
Ceric, Arnela
1
D'Alessandro, Steven
1
Ferraro, Carla
1
Fombelle, Paul W.
1
Gregoire, Yany
1
Gustafsson, Anders
1
Hoelzl, Erik
1
Johnson, Lester W.
1
Kamleitner, Bernadette
1
Kokkoris, Michail D.
1
Nguyen, July
1
Sands, Sean
1
Sousa, Rui
1
Soutar, Geoffrey N.
1
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Walkowiak, Travis
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Journal of business research : JBR
Journal of service management
6
The journal of services marketing
6
International journal of hospitality management
5
Journal of service research : JSR
5
International journal of contemporary hospitality management
4
Journal of retailing and consumer services
4
Global cases on hospitality industry
3
Harvard business review : HBR
3
Health care management review : HCM review
3
International journal of services, economics and management
3
Managing service quality : MSQ ; an international journal
3
Marketing intelligence & planning
3
Services marketing quarterly
3
Cornell hospitality quarterly : CQ
2
Faculty & research / Insead : working paper series
2
Fokus Dienstleistungsmarketing
2
Information systems management
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
Journal of engineering and technology management : JET-M
2
Professionelles Sales & Service Management : Vorsprung durch konsequente Kundenorientierung
2
The Routledge handbook of service research insights and ideas
2
The journal of hospitality financial management : journal of the Association of Hospitality Financial Management Educators
2
A Research Agenda for Service Marketing
1
Alternative market research methods : market sensing
1
Arbeitspapier
1
Berliner Handreichungen zur Bibliotheks- und Informationswissenschaft ; H. 229 (2008)
1
Brookings trade forum
1
Business process management journal
1
California management review
1
Decision sciences : DS
1
Discussion paper / Centre for Economic Policy Research
1
ESCP-EAP working paper
1
Engineering the system of healthcare delivery
1
Handbook of global supply chain management
1
Harvard-Business-Manager : das Wissen der Besten
1
Humboldt Universität Berlin - Institut für Bibliotheks- und Informationswissenschaft - Handreichungen
1
Institut für Wirtschaftsinformatik (IWi) im Deutschen Forschungszentrum für Künstliche Intelligenz (DFKI GmbH), Universität des Saarlandes, Saarbrücken - Publikationen
1
Institut für Zukunftsstudien und Technologiebewertung - Publikationen
1
Integrating human aspects in production management : IFIP TC5/WG5.7 proceedings of the International Conference on Human Aspects in Production Management, 5 - 9 October 2003, Karlsruhe, Germany
1
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ECONIS (ZBW)
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1
Self-found, spellbound : the sense of own discovery shapes customer bonds with service venues
Kokkoris, Michail D.
;
Hoelzl, Erik
;
Kamleitner, Bernadette
- In:
Journal of business research : JBR
113
(
2020
),
pp. 303-316
Persistent link: https://www.econbiz.de/10012230490
Saved in:
2
Similarity over difference : how congruency in customer characteristics drives service experiences
Nguyen, July
;
Ferraro, Carla
;
Sands, Sean
- In:
Journal of business research : JBR
121
(
2020
),
pp. 592-603
Persistent link: https://www.econbiz.de/10012417380
Saved in:
3
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
4
Using blueprinting and benchmarking to identify marketing resources that help co-create customer value
Ceric, Arnela
;
D'Alessandro, Steven
;
Soutar, Geoffrey N.
; …
- In:
Journal of business research : JBR
69
(
2016
)
12
,
pp. 5653-5661
Persistent link: https://www.econbiz.de/10011597433
Saved in:
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