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~isPartOf:"Journal of business research : JBR"
~subject:"Dienstleistungsqualität"
~subject:"Konsumentenverhalten"
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Dienstleistungsqualität
Konsumentenverhalten
Consumer behaviour
820
Relationship marketing
626
Beziehungsmarketing
624
Innovation
617
Brand management
584
Markenführung
583
Innovation management
541
Innovationsmanagement
540
Firm performance
412
Unternehmenserfolg
412
Brand image
384
Markenimage
384
Corporate social responsibility
341
Corporate Social Responsibility
339
Marketing management
319
Marketingmanagement
319
Strategic management
275
Strategisches Management
275
Knowledge management
258
Lieferantenmanagement
258
Supplier relationship management
258
Wissensmanagement
258
Brand
247
Markenartikel
240
Social Web
219
Social web
219
Knowledge transfer
217
Wissenstransfer
217
Customer satisfaction
206
Kundenzufriedenheit
206
Managers
172
Führungskräfte
170
KMU
165
SME
165
Organisatorischer Wandel
161
Organizational change
161
Service quality
160
Führungsstil
156
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Undetermined
708
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Article
893
Book / Working Paper
5
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Article in journal
897
Aufsatz in Zeitschrift
897
Conference paper
8
Konferenzbeitrag
8
Collection of articles of several authors
7
Sammelwerk
7
Conference proceedings
2
Konferenzschrift
2
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English
898
Author
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Ko, Eunju
14
Balaji, M. S.
8
Chebat, Jean-Charles
8
Diamantopoulos, Adamantios
8
Roy, Sanjit
8
Valette-Florence, Pierre
7
Veloutsou, Cleopatra
7
Bartikowski, Boris
6
Filieri, Raffaele
6
Kim, Kyung Hoon
6
Laroche, Michel
6
Mattila, Anna S.
6
Merchant, Altaf
6
Michel, Géraldine
6
Cleveland, Mark
5
Gupta, Suraksha
5
McLean, Graeme J.
5
Melewar, T. C.
5
Phau, Ian
5
Seo, Yuri
5
Sharma, Piyush
5
Shukla, Paurav
5
Aiello, Gaetano
4
Babin, Barry J.
4
Baker, Thomas L.
4
Brunk, Katja H.
4
Chen, Qimei
4
Christodoulides, George
4
Donthu, Naveen
4
Grohs, Reinhard
4
Gustafsson, Anders
4
Japutra, Arnold
4
Kukar-Kinney, Monika
4
McColl-Kennedy, Janet R.
4
Megehee, Carol M.
4
Oghazi, Pejvak
4
Septianto, Felix
4
Sharifah Faridah Syed Alwi
4
Teng, Lefa
4
Voyer, Benjamin G.
4
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Published in...
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Journal of business research : JBR
Journal of retailing and consumer services
841
International journal of hospitality management
426
The journal of product & brand management
307
The journal of brand management : an international journal
295
The journal of services marketing
233
Psychology & marketing
205
Asia Pacific journal of marketing and logistics
198
The service industries journal
190
International journal of contemporary hospitality management
172
Journal of travel and tourism marketing
163
Journal of the Academy of Marketing Science
162
European journal of marketing : EJM
161
Journal of business ethics : JOBE
160
Journal of hospitality marketing & management
156
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
156
SpringerLink / Bücher
152
Cogent business & management
141
Journal of marketing
141
Industrial marketing management : the international journal for industrial and high-tech firms
139
Journal of marketing communications
137
Marketing intelligence & planning
137
Tourism management : research, policies, practice
133
International journal of consumer studies
132
Journal of retailing
132
Journal of strategic marketing
126
Management science : journal of the Institute for Operations Research and the Management Sciences
126
Journal of service management
121
Journal of marketing management : MM
117
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
112
International journal of retail & distribution management
108
Marketing letters : a journal of research in marketing
105
The TQM journal : the international review of organizational improvement
105
Service business
104
Journal of service research : JSR
103
Services marketing quarterly
103
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
101
The journal of consumer marketing
100
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
95
Journal of international consumer marketing
93
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ECONIS (ZBW)
898
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1
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898
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1
Why do frontline employees speak up on behalf of customers? : the influence of supervisors versus coworkers and the role of intrapersonal factors
Gazzoli, Gabriel
;
Shabazz, Siddeeq M.
;
Arnold, Todd J.
; …
- In:
Journal of business research : JBR
156
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013534229
Saved in:
2
Design piracy : an interdisciplinary investigation into competitive industrial behavior
Vogel, Areti T.
;
Vogel, Jacob
;
Watchravesringkan, Kittichai
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303804
Saved in:
3
Does customer participation moderate the effects of innovation on cost-based financial performance? : an examination of different forms of customer participation
Yuk, Hyeyeon
;
Garrett, Tony C.
- In:
Journal of business research : JBR
156
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013534244
Saved in:
4
A study of the antecedents and effects of green self-identity on green behavioral intentions of young adults
Becerra, Enrique P.
;
Carrete-Lucero, Lorena de la Paz
; …
- In:
Journal of business research : JBR
155
(
2023
)
2
,
pp. 1-13
Persistent link: https://www.econbiz.de/10013492745
Saved in:
5
Co-creating consumer logistics from self-collection to crowd-sourced delivery : an examination on contextual differences in last-mile
Wang, Xueqin
;
Wong, Yiik Diew
;
Tianyin Cheng
;
Yuen, Kum Fai
- In:
Journal of business research : JBR
168
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014434819
Saved in:
6
Mitigating immediate and lagged effects of customer mistreatment on service failure and sabotage : critical roles of service recovery behaviors
Wang, I-An
;
Chen, Pei-Chi
;
Chi, Nai-Wen
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10013468630
Saved in:
7
Compensating for interpersonal relationships with brand relationships : a two-dimensional view
Jang, Eunyoung
;
Arens, Zachary G.
- In:
Journal of business research : JBR
157
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014229199
Saved in:
8
Marketing in the metaverse : conceptual understanding, framework, and research agenda
Barrera, Kevin Giang
;
Shah, Denish
- In:
Journal of business research : JBR
155
(
2023
)
1
,
pp. 1-
Persistent link: https://www.econbiz.de/10013490776
Saved in:
9
When customer involvement hinders/promotes product innovation performance : the concurrent effect of relationship quality and role ambiguity
Najafi-Tavani, Saeed
;
Zaefarian, Ghasem
;
Robson, Matthew J.
- In:
Journal of business research : JBR
145
(
2022
),
pp. 130-143
Persistent link: https://www.econbiz.de/10013197888
Saved in:
10
Fantasy sports and beyond : complementary digital experiences (CDXs) as innovations for enhancing fan experience
Yuksel, Mujde
;
Smith, Andrew N.
;
Milne, George R.
- In:
Journal of business research : JBR
134
(
2021
),
pp. 143-155
Persistent link: https://www.econbiz.de/10012643523
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