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~isPartOf:"Journal of business research : JBR"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
857
Konsumentenverhalten
857
Relationship marketing
650
Beziehungsmarketing
648
Innovation
635
Brand management
602
Markenführung
602
Innovation management
555
Innovationsmanagement
554
Firm performance
422
Unternehmenserfolg
422
Brand image
395
Markenimage
395
Corporate social responsibility
348
Corporate Social Responsibility
346
Marketing management
323
Marketingmanagement
323
Strategisches Management
286
Strategic management
285
Lieferantenmanagement
267
Supplier relationship management
267
Knowledge management
264
Wissensmanagement
264
Brand
255
Markenartikel
248
Knowledge transfer
222
Social Web
222
Social web
222
Wissenstransfer
222
Customer satisfaction
215
Managers
184
Führungskräfte
182
Organisatorischer Wandel
170
Organizational change
170
Dienstleistungsqualität
168
Service quality
168
KMU
166
SME
166
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215
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215
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English
215
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Balaji, M. S.
5
Gustafsson, Anders
5
Chebat, Jean-Charles
4
De Keyser, Arne
3
Gallan, Andrew S.
3
Martin, Drew
3
McColl-Kennedy, Janet R.
3
Prentice, Catherine
3
Woisetschläger, David
3
Ali, Faizan
2
Babin, Barry J.
2
Baker, Thomas L.
2
Barnes, Donald C.
2
Beitelspacher, Lauren Skinner
2
Chan, Kimmy Wa
2
Chen, Pei-Chi
2
Chi, Nai-Wen
2
Ciuchita, Robert
2
Eisend, Martin
2
Ekinci, Yuksel
2
Evanschitzky, Heiner
2
Folse, Judith Anne Garretson
2
Ghanbarpour, Tohid
2
Giebelhausen, Michael
2
Gloor, Peter A.
2
Grégoire, Yany
2
Gäthke, Jana
2
Huang, Minxue
2
Hutzinger, Clemens
2
Japutra, Arnold
2
Krishen, Anjala S.
2
Krishnan, Balaji C.
2
Kunz, Werner
2
Kuppelwieser, Volker
2
Kwon, Sang Jib
2
Lassala, Carlos
2
Lervik-Olsen, Line
2
Lewin, Jeffrey E.
2
Molinillo, Sebastian
2
Momparler, Alexandre
2
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Journal of business research : JBR
Journal of retailing and consumer services
303
International journal of hospitality management
203
The journal of services marketing
151
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
103
The service industries journal
99
Journal of hospitality marketing & management
93
Journal of travel and tourism marketing
87
International journal of contemporary hospitality management
85
Tourism management : research, policies, practice
78
The TQM journal : the international review of organizational improvement
65
Industrial marketing management : the international journal for industrial and high-tech firms
64
Journal of service research : JSR
63
Cogent business & management
59
Service business
59
International journal of productivity and quality management : IJPQM
58
Journal of service management
58
Services marketing quarterly
57
Asia Pacific journal of marketing and logistics
54
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
53
Journal of strategic marketing
51
Journal of the Academy of Marketing Science
47
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
45
Journal of air transport management
44
The international journal of bank marketing : IJBM
44
Total quality management & business excellence
44
International journal of services and operations management
42
European journal of marketing : EJM
41
Psychology & marketing
41
The journal of business & industrial marketing
41
International journal of quality and service sciences
40
International journal of electronic customer relationship management : IJECRM
39
International journal of quality & reliability management
36
Journal of hospitality and tourism insights
36
Journal of service research
35
Tourism management perspectives : TMP
35
Journal of retailing
34
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
34
Managing service quality : MSQ ; an international journal
33
SpringerLink / Bücher
33
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ECONIS (ZBW)
215
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31
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31
Service failure and recovery in B2B markets : a morphological analysis
Baliga, Ashwin J.
;
Chawla, Vaibhav
;
Sunder M., Vijaya
; …
- In:
Journal of business research : JBR
131
(
2021
),
pp. 763-781
Persistent link: https://www.econbiz.de/10012545044
Saved in:
32
Performance effects of trust-dependence congruence : the mediating role of relational behaviors
Yang, Wei
;
Zhang, Yu
;
Zhou, Yin
;
Zhang, Leinan
- In:
Journal of business research : JBR
129
(
2021
),
pp. 341-350
Persistent link: https://www.econbiz.de/10012509665
Saved in:
33
Transformative hospitality services : a conceptualization and development of organizational dimensions
Gallan, Andrew S.
;
Kabadayi, Sertan
;
Ali, Faizan
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 171-183
Persistent link: https://www.econbiz.de/10012643724
Saved in:
34
Employees as reputation advocates : dimensions of employee job satisfaction explaining employees' recommendation intention
Gross, Hellen P.
;
Ingerfurth, Stefan
;
Willems, Jurgen
- In:
Journal of business research : JBR
134
(
2021
),
pp. 405-413
Persistent link: https://www.econbiz.de/10012643813
Saved in:
35
The digital self and virtual satisfaction : a cross-cultural perspective
Krishen, Anjala S.
;
Berezan, Orie
;
Agarwal, Shaurya
; …
- In:
Journal of business research : JBR
124
(
2021
),
pp. 254-263
Persistent link: https://www.econbiz.de/10012493910
Saved in:
36
Recover from a service failure : the differential effects of brand betrayal and brand disappointment on an exclusive brand offering
Teck Ming Tan
;
Balaji, M. S.
;
Oikarinen, Eeva-Liisa
; …
- In:
Journal of business research : JBR
123
(
2021
),
pp. 126-139
Persistent link: https://www.econbiz.de/10012430477
Saved in:
37
The economic worth of loyalty programs : an event study analysis
Faramarzi, Ashkan
;
Bhattacharya, Abhi
- In:
Journal of business research : JBR
123
(
2021
),
pp. 313-323
Persistent link: https://www.econbiz.de/10012430515
Saved in:
38
The impact of consumer archetypes on online purchase decision-making processes and outcomes : a behavioural process perspective
Karimi, Sahar
;
Holland, Christopher P.
;
Papamichail, Nadia
- In:
Journal of business research : JBR
91
(
2018
),
pp. 71-82
Persistent link: https://www.econbiz.de/10011902819
Saved in:
39
Paying it forward : the influence of other customer service recovery on future co-creation
Kim, Kawon
;
Baker, Melissa A.
- In:
Journal of business research : JBR
121
(
2020
),
pp. 604-615
Persistent link: https://www.econbiz.de/10012417381
Saved in:
40
The effects of warmth-oriented and competence-oriented service recovery messages on observers on online platforms
Huang, Ran
;
Ha, Sejin
- In:
Journal of business research : JBR
121
(
2020
),
pp. 616-627
Persistent link: https://www.econbiz.de/10012417382
Saved in:
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