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~isPartOf:"Journal of business strategy"
~isPartOf:"Journal of global information management : an official publication of the Information Resources Management Association"
~subject:"Kundenzufriedenheit"
~subject:"Social Web"
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Kundenzufriedenheit
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Consumer behaviour
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Culture
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Customer Evaluation
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Internet marketing
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Online Complaint Management
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Durgee, Julia
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Journal of business strategy
Journal of global information management : an official publication of the Information Resources Management Association
Journal of business research : JBR
47
Journal of retailing and consumer services
34
International journal of hospitality management
33
The journal of services marketing
29
Journal of hospitality marketing & management
22
Service business
18
International journal of contemporary hospitality management
16
Journal of service research : JSR
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The service industries journal
16
Journal of the Academy of Marketing Science
12
European journal of marketing : EJM
11
Journal of service management
10
Marketing letters : a journal of research in marketing
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Psychology & marketing
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Journal of service theory and practice
9
Journal of air transport management
8
Journal of marketing
8
Services marketing quarterly
8
Business horizons
7
International journal of quality and service sciences
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Journal of retailing
7
Journal of service research
7
Journal of service theory and practice : JSTP
7
Managing service quality : MSQ ; an international journal
7
Asia Pacific journal of marketing and logistics
6
Ilmenauer Schriften zur Betriebswirtschaftslehre
6
Journal of strategic marketing
6
SpringerLink / Bücher
6
Tourism management : research, policies, practice
6
Cogent business & management
5
International journal of services and operations management
5
Journal of consumer behaviour : an international research review
5
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
5
Marketing intelligence & planning
5
Australasian marketing journal
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
International journal of services, economics and management
4
Journal of consumer marketing
4
Journal of travel and tourism marketing
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How does culture impact customer evaluation in online complaining? : evidence from Germany and India
Sengupta, Sanchayan
- In:
Journal of global information management : an official …
28
(
2020
)
2
,
pp. 131-159
Persistent link: https://www.econbiz.de/10012304208
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2
Corporate Facebook pages : when "fans" attack
Champoux, Valerie
;
Durgee, Julia
;
McGlynn, Lauren
- In:
Journal of business strategy
33
(
2012
)
2
,
pp. 22-30
Persistent link: https://www.econbiz.de/10009537297
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