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~isPartOf:"Journal of consumer research : JCR ; an interdisciplinary bimonthly"
~isPartOf:"Journal of service theory and practice : JSTP"
~subject:"Emotion"
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Customer service
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Journal of consumer research : JCR ; an interdisciplinary bimonthly
Journal of service theory and practice : JSTP
International journal of hospitality management
14
Journal of retailing and consumer services
12
The journal of services marketing
9
International journal of contemporary hospitality management
7
Journal of business research : JBR
6
Academy of Management journal : AMJ
5
Psychology & marketing
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Journal of service management
4
Journal of service research
4
Journal of service research : JSR
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of service theory and practice
3
Personnel psychology : a journal of applied research
3
Industrial marketing management : the international journal for industrial and high-tech firms
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
Interaktionen im Dienstleistungsbereich
2
International journal of quality and service sciences
2
Journal of hospitality marketing & management
2
Journal of management : JOM
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
2
The Cornell hospitality quarterly
2
The service industries journal
2
Tourism management perspectives : TMP
2
Tourism review
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A Research Agenda for Service Marketing
1
AI impacts in digital consumer behavior
1
Administrative Sciences : open access journal
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Advertising and communication : proceedings 4th International Conference on Research in Advertising (ICORIA), Saarland University, June 2 - 4, 2005, Saarbruecken
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Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
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Applying predictive analytics within the service sector
1
Asia Pacific journal of management
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Asia-Pacific journal of business administration
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Australasian marketing journal
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Baltic journal of management : BJM
1
Business horizons
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Cogent business & management
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ECONIS (ZBW)
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1
Customer delight : universal remedy or a double-edged sword?
Ludwig, Nadine L.
;
Heidenreich, Sven
;
Krämer, Tobias
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 23-46
Persistent link: https://www.econbiz.de/10011601104
Saved in:
2
Observing delightful experiences of other customers : the double-edged sword of jealousy and joy
Ludwig, Nadine L.
;
Barnes, Donald C.
;
Gouthier, Matthias
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 145-163
Persistent link: https://www.econbiz.de/10011602729
Saved in:
3
Service with a conscience : moral dilemmas in customer service roles
Yagil, Dana
;
Shultz, Tamar
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
3
,
pp. 689-711
Persistent link: https://www.econbiz.de/10011707303
Saved in:
4
Linking customer verbal aggression and service sabotage
Yeh, Ching-Wen
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 877-896
Persistent link: https://www.econbiz.de/10011392456
Saved in:
5
The effect of customer incivility on service employees' customer orientation through double-mediation of surface acting and emotional exhaustion
Hur, Won-Moo
;
Moon, Tae Won
;
Han, Su-Jin
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
4
,
pp. 394-413
Persistent link: https://www.econbiz.de/10011400716
Saved in:
6
Truly, madly, deeply : consumers in the throes of material possession love
Lastovicka, John L.
;
Sirianni, Nancy J.
- In:
Journal of consumer research : JCR ; an …
38
(
2011/12
)
2
,
pp. 323-342
Persistent link: https://www.econbiz.de/10009272166
Saved in:
7
The role of relationship norms in responses to service failures
Wan, Lisa C.
;
Hui, Michael K.
;
Wyer, Robert S.
- In:
Journal of consumer research : JCR ; an …
38
(
2011/12
)
2
,
pp. 260-277
Persistent link: https://www.econbiz.de/10009272192
Saved in:
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