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~isPartOf:"Journal of contemporary management : JMC"
~subject:"Bankgeschäft"
~subject:"Consumer behaviour"
~subject:"United States"
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Bankgeschäft
Consumer behaviour
United States
Beziehungsmarketing
2
Customer loyalty
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Customer retention
2
Customer satisfaction
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Customer service
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Customer service quality
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Dienstleistungsqualität
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Mensah, Samuel N-A
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Moongela, Hilma
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Journal of contemporary management : JMC
The international journal of bank marketing : IJBM
22
Journal of financial services marketing : JFSM
11
Journal of retailing and consumer services
10
International journal of bank marketing
8
Financial innovation in retail and corporate banking
6
Bank-Archiv : Zeitschrift für das gesamte Bank- und Börsenwesen : journal of banking and financial research
4
Die Bank
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Europäische Hochschulschriften / 5
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Finance and economics discussion series
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Journal of payments strategy & systems
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SpringerLink / Bücher
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The journal of services marketing
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Cogent business & management
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Discussion paper / Centre for Economic Policy Research
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European journal of marketing : EJM
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Global business review
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International journal of electronic customer relationship management : IJECRM
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International journal of services and operations management
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Journal of financial services research : JFSR
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Managing service quality : MSQ ; an international journal
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Thunderbird international business review
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African journal of economic and management studies : AJEMS
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Aspekte der Digitalisierung in Banken
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Banks and bank systems : international research journal
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Business and Economic Research : BER
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ECB Working Paper
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Economic policy review
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Economic research
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Essays in industrial organization and asset allocation
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GITAM journal of management : a quarterly publication of GITAM Institute of Management
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International journal of business excellence : IJBEX
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International journal of economic perspectives : IJEP
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International journal of financial innovation in banking : IJFIB
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International journal of financial research
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International journal of quality and service sciences
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Islamic finance : principles, performance and prospects
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Journal of banking & finance
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Journal of digital banking
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Journal of financial services marketing
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Applying the ServQual model to improve customer retention at peoples' bank of Namibia
Mensah, Samuel N-A
;
Moongela, Hilma
- In:
Journal of contemporary management : JMC
7
(
2017
)
2
,
pp. 92-103
Persistent link: https://www.econbiz.de/10011775357
Saved in:
2
Applying the ServQual model to improve customer retention at peoples' bank of Namibia
Mensah, Samuel N-A
;
Moongela, Hilma
- In:
Journal of contemporary management : JMC
8
(
2017
)
4
,
pp. 69-80
Persistent link: https://www.econbiz.de/10011798765
Saved in:
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