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~isPartOf:"Journal of financial services marketing : JFSM"
~isPartOf:"Journal of service management"
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Search: subject:"Relationship marketing"
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Beziehungsmarketing
176
Relationship marketing
176
Consumer behaviour
78
Konsumentenverhalten
78
Customer satisfaction
57
Kundenzufriedenheit
57
Dienstleistungsqualität
49
Service quality
49
Customer integration
26
Kundenintegration
26
Financial services
24
Finanzdienstleistung
24
Confidence
18
Vertrauen
18
Bank
17
Betriebliche Wertschöpfung
17
Value creation
17
Customer experience
16
Customer value
16
Kundenwert
16
Social Web
16
Social web
16
Services
15
Brand management
14
Dienstleistung
14
Markenführung
14
Dienstleistungssektor
13
Service industry
13
Brand image
12
Markenimage
12
Personal banking
11
Privatkundengeschäft
11
Bank marketing
10
Bankmarketing
10
Emotion
9
Brand
8
Customer service
8
Dienstleistungsmarketing
8
Electronic Banking
8
Electronic banking
8
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79
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1
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Article
174
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2
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176
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176
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2
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2
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1
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English
176
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Aksoy, Lerzan
4
Edvardsson, Bo
4
Jaakkola, Elina
4
McColl-Kennedy, Janet R.
4
Bergeron, Jasmin
3
Hammerschmidt, Maik
3
Heinonen, Kristina
3
Keiningham, Timothy
3
Malthouse, Edward C.
3
Murthi, B. P. S.
3
Nijssen, E. J.
3
Ponsignon, Frederic
3
Rajaobelina, Lova
3
Weiger, Welf Hermann
3
Bilstein, Nicola
2
Bloemer, Johanna M.
2
Brun, Isabelle
2
Buoye, Alexander
2
Caruana, Albert
2
Durkin, Mark
2
El-Manstrly, Dahlia
2
Fisk, Raymond P.
2
Giertz, Johann N.
2
Halinen, Aino
2
Hammedi, Wafa
2
Harrison, Tina
2
Helkkula, Anu
2
Hillebrand, Bas
2
Hollebeek, Linda D.
2
Kabadayi, Sertan
2
Kandampully, Jay
2
Karjaluoto, Heikki
2
Kunz, Werner
2
Lariviere, Bart
2
Leroi-Werelds, Sara
2
Maas, Peter
2
Meyer, Anton
2
Mickelsson, Karl-Jacob
2
Patrício, Lia
2
Pitt, Leyland F.
2
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Journal of financial services marketing : JFSM
Journal of service management
Journal of business research : JBR
626
Journal of retailing and consumer services
583
Industrial marketing management : the international journal for industrial and high-tech firms
398
International journal of hospitality management
280
SpringerLink / Bücher
259
The journal of services marketing
225
The journal of business & industrial marketing
195
The service industries journal
184
Journal of the Academy of Marketing Science
165
Journal of strategic marketing
162
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of service research : JSR
117
Journal of hospitality marketing & management
115
Journal of travel and tourism marketing
115
The journal of product & brand management
111
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
Journal of retailing
104
Gabler Edition Wissenschaft
102
The journal of brand management : an international journal
101
Cogent business & management
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
100
Psychology & marketing
100
Marketing intelligence & planning
99
European journal of marketing : EJM
95
Services marketing quarterly
90
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Business horizons
69
Springer eBook Collection / Business and Economics
69
International journal of retail & distribution management
68
European journal of operational research : EJOR
67
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ECONIS (ZBW)
176
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1
Some agents are more similar than others : customer orientation of frontline robots and employees
Leiño Calleja, David
;
Schepers, Jeroen
;
Nijssen, E. J.
- In:
Journal of service management
34
(
2023
)
6
,
pp. 27-49
Persistent link: https://www.econbiz.de/10014456545
Saved in:
2
Customer-to-customer interactions in the sport fan context : typology, framework (C2CIF) and directions for future research
Uhrich, Sebastian
;
Grohs, Reinhard
;
Koenigstorfer, Joerg
- In:
Journal of service management
35
(
2024
)
1
,
pp. 53-70
Persistent link: https://www.econbiz.de/10014456578
Saved in:
3
Brand community formation in service management : lessons from the sport industry
Heere, Bob
;
Lock, Daniel
;
Cooper, Danielle
- In:
Journal of service management
35
(
2024
)
1
,
pp. 71-88
Persistent link: https://www.econbiz.de/10014456580
Saved in:
4
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
5
Friend, mentor, lover : does chatbot engagement lead to psychological dependence?
Xie, Tianling
;
Pentina, Iryna
;
Hancock, Tyler
- In:
Journal of service management
34
(
2023
)
4
,
pp. 806-828
Persistent link: https://www.econbiz.de/10014338206
Saved in:
6
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
7
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
8
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
9
Experiential AR/VR : a consumer and service framework and research agenda
Zarantonello, Lia
;
Schmitt, Bernd
- In:
Journal of service management
34
(
2023
)
1
,
pp. 34-55
Persistent link: https://www.econbiz.de/10013537614
Saved in:
10
Designing augmented reality services for enhanced customer experiences in retail
Vaidyanathan, Nageswaran
;
Henningsson, Stefan
- In:
Journal of service management
34
(
2023
)
1
,
pp. 78-99
Persistent link: https://www.econbiz.de/10013537616
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