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~isPartOf:"Journal of financial services marketing : JFSM"
~source:"econis"
~subject:"Customer satisfaction"
~subject:"E-commerce"
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Search: subject:"customer relationship management"
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Customer satisfaction
E-commerce
Beziehungsmarketing
70
Relationship marketing
70
Consumer behaviour
23
Konsumentenverhalten
23
Financial services
21
Finanzdienstleistung
21
Kundenzufriedenheit
17
Bank
16
Dienstleistungsqualität
12
Service quality
12
Confidence
11
Vertrauen
11
Personal banking
10
Privatkundengeschäft
10
Bank marketing
9
Bankmarketing
9
Electronic Banking
8
Electronic banking
8
Brand image
4
Corporate reputation
4
Customer value
4
Firmenimage
4
Großbritannien
4
Kundenwert
4
Markenimage
4
Salespeople
4
USA
4
United Kingdom
4
United States
4
Verkaufspersonal
4
banking
4
loyalty
4
trust
4
Betriebliche Wertschöpfung
3
Customer experience
3
Electronic Commerce
3
Emotion
3
Employee retention
3
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11
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Article
18
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18
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18
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English
18
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Rajaobelina, Lova
2
Abu-Salim, Taghreed
1
Al-Wugayan, Adel A. A.
1
Arcand, Manon
1
Atorough, Peter
1
Baqer, Samar M.
1
Barari, Mojtaba
1
Bergeron, Jasmin
1
Boateng, Sheena Lovia
1
Breur, Tom
1
Brun, Isabelle
1
Caruana, Albert
1
Chen, Hui-ju
1
Chircop, Saviour
1
Furrer, Olivier
1
Hansen, Håvard
1
Harrison, Tina
1
Kabadayi, Sertan
1
Komulainen, Hanna
1
Konietzny, Jirka
1
Ladhari, Ines
1
Ladhari, Riadh
1
Liang, Chiung-ju
1
Lindsay, Valerie
1
Liu, Tsung-Chi
1
Makkonen, Hannu
1
Mukerjee, Kaushik
1
Narteh, Bedman
1
Onyia, Okey Peter
1
Pleshko, Larry P.
1
Rather, Raouf Ahmad
1
Rehman, Mohsin Abdur
1
Ricard, Line
1
Salem, Heba
1
Samad, Sarminah
1
Sand, Jo Are
1
Shams, Ghazal
1
Souiden, Nizar
1
Srandberg, Christer
1
Tep, Sandrine Prom
1
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Published in...
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Journal of financial services marketing : JFSM
Journal of retailing and consumer services
276
Journal of business research : JBR
158
International journal of hospitality management
137
The journal of services marketing
111
The service industries journal
69
Journal of hospitality marketing & management
64
Journal of travel and tourism marketing
60
International journal of electronic customer relationship management : IJECRM
56
Industrial marketing management : the international journal for industrial and high-tech firms
54
International journal of contemporary hospitality management
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Tourism management : research, policies, practice
52
Cogent business & management
49
Asia Pacific journal of marketing and logistics
45
Journal of service research : JSR
44
Journal of strategic marketing
44
Service business
44
The journal of business & industrial marketing
44
Journal of service management
42
Services marketing quarterly
42
Journal of the Academy of Marketing Science
39
Psychology & marketing
36
The international journal of bank marketing : IJBM
35
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
The TQM journal : the international review of organizational improvement
32
Journal of retailing
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
International journal of business information systems : IJBIS
30
Journal of marketing
30
International journal of electronic marketing and retailing : IJEMR
29
International journal of internet marketing and advertising : IJIMA
29
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
28
SpringerLink / Bücher
27
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
Total quality management & business excellence
25
European journal of marketing : EJM
24
International journal of retail & distribution management
24
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
24
International journal of quality and service sciences
23
The international review of retail, distribution and consumer research
23
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ECONIS (ZBW)
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1
The impact of the magnitude of service failure and complaint handling on satisfaction and brand credibility in the banking industry
Shams, Ghazal
;
Rehman, Mohsin Abdur
;
Samad, Sarminah
; …
- In:
Journal of financial services marketing : JFSM
25
(
2020
)
1/2
,
pp. 25-34
Persistent link: https://www.econbiz.de/10012298251
Saved in:
2
Towards a better understanding of mobile banking : the impact of customer experience on trust and commitment
Rajaobelina, Lova
;
Brun, Isabelle
;
Tep, Sandrine Prom
; …
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 141-152
Persistent link: https://www.econbiz.de/10011975268
Saved in:
3
Customer experience in omni-channel banking services
Komulainen, Hanna
;
Makkonen, Hannu
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 190-199
Persistent link: https://www.econbiz.de/10011975280
Saved in:
4
Corporate greed : its effect on customer satisfaction, corporate social responsibility and corporate reputation among bank customers
Caruana, Albert
;
Vella, Joseph
;
Konietzny, Jirka
; …
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 226-233
Persistent link: https://www.econbiz.de/10011975366
Saved in:
5
The customer experience ecosystem in two cultural contexts
Barari, Mojtaba
;
Furrer, Olivier
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 234-243
Persistent link: https://www.econbiz.de/10011975370
Saved in:
6
The impact of brand experience, service quality and perceived value on word of mouth of retail bank customers : investigating the mediating effect of loyalty
Mukerjee, Kaushik
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
1
,
pp. 12-24
Persistent link: https://www.econbiz.de/10011888476
Saved in:
7
Effects of perceived cost, service quality, and customer satisfaction on health insurance service continuance
Abu-Salim, Taghreed
;
Onyia, Okey Peter
;
Harrison, Tina
; …
- In:
Journal of financial services marketing : JFSM
22
(
2017
)
4
,
pp. 173-186
Persistent link: https://www.econbiz.de/10011815909
Saved in:
8
Customers' dissatisfaction with banking channels and their intention to leave banks : the moderating effect of trust and trusting beliefs
Kabadayi, Sertan
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
3
,
pp. 194-208
Persistent link: https://www.econbiz.de/10011554775
Saved in:
9
Online relationship marketing and affective customer commitment : the mediating role of trust
Boateng, Sheena Lovia
;
Narteh, Bedman
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
2
,
pp. 127-140
Persistent link: https://www.econbiz.de/10011537496
Saved in:
10
A framework for understanding the evolution of relationship quality and the customer relationship development process
Atorough, Peter
;
Salem, Heba
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
4
,
pp. 267-283
Persistent link: https://www.econbiz.de/10011594161
Saved in:
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