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~isPartOf:"Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS"
~subject:"Consumer behaviour"
~subject:"Customer satisfaction"
~subject:"Services marketing"
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Consumer behaviour
Customer satisfaction
Services marketing
service
12
Dienstleistungsqualität
10
Service quality
10
Beziehungsmarketing
8
Relationship marketing
8
Konsumentenverhalten
6
Dienstleistung
5
Dienstleistungssektor
5
Kundenzufriedenheit
5
Service industry
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Services
5
Customer service
4
Kundenservice
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2
Dienstleistungsmarketing
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Lieferantenmanagement
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Online retailing
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Online-Handel
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Supplier relationship management
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United States
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communication
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customer
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Advertising
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Apps
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B-to-B-Marketing
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Banking
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Bewertung
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Bibliometrics
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Bibliometrie
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Business process management
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Business services
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Business-to-business marketing
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Baek, Jihyun
1
Barnes, Brianna
1
Bordeau, Julie
1
Choi, Sunmee
1
Fließ, Sabine
1
Grönroos, Christian
1
Kang, Hayoung
1
Kleinaltenkamp, Michael
1
Utkarsh
1
Uzzel, Jesse
1
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Yeh, Shih-Shuo
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Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
SpringerLink / Bücher
30
The journal of services marketing
29
The service industries journal
19
Journal of service management
18
Journal of service research : JSR
16
Journal of business research : JBR
15
Services marketing quarterly
15
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
13
Journal of retailing and consumer services
12
Fokus Dienstleistungsmarketing
11
International journal of hospitality management
11
Journal of service research
11
Springer eBook Collection / Business and Economics
11
European journal of marketing : EJM
6
International journal of services and operations management
6
Gabler Edition Wissenschaft
5
International journal of quality and service sciences
5
Meffert-Marketing-Edition
5
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
5
Basler Schriften zum Marketing
4
Focus Dienstleistungsmarketing
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of contemporary hospitality management
4
Journal of the Academy of Marketing Science
4
Kohlhammer Edition Marketing
4
Psychology & marketing
4
Research
4
Schriften zu Marketing und Management
4
Schriftenreihe Schwerpunkt Marketing
4
Service business
4
Springer Gabler Research
4
The journal of business & industrial marketing
4
Berichte aus Energie- und Umweltforschung
3
Dynamik mit Verantwortung
3
International journal of business innovation and research : IJBIR
3
International journal of innovation management
3
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
International journal of services, economics and management
3
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ECONIS (ZBW)
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1
Tangible and intangible quality cues in service advertising : a construal level theory perspective
Utkarsh
- In:
Journal of global scholars of marketing science : …
33
(
2023
)
1
,
pp. 90-106
Persistent link: https://www.econbiz.de/10013541952
Saved in:
2
Relationship marketing and service : an update
Grönroos, Christian
- In:
Journal of global scholars of marketing science : …
27
(
2017
)
3
,
pp. 201-208
Persistent link: https://www.econbiz.de/10011774977
Saved in:
3
Commentary essay on "blueprinting the service company - managing service processes efficiently"
Fließ, Sabine
;
Kleinaltenkamp, Michael
- In:
Journal of global scholars of marketing science : …
29
(
2019
)
3
,
pp. 281-292
Persistent link: https://www.econbiz.de/10012257899
Saved in:
4
Sonarsupermarkets and sci-fi
Barnes, Brianna
- In:
Journal of global scholars of marketing science : …
26
(
2016
)
4
,
pp. 304-306
Persistent link: https://www.econbiz.de/10011635619
Saved in:
5
GlobalEuropeAir
Bordeau, Julie
- In:
Journal of global scholars of marketing science : …
26
(
2016
)
4
,
pp. 311-314
Persistent link: https://www.econbiz.de/10011635653
Saved in:
6
Greatbanking : fraudulent charges to customer accounts
Uzzel, Jesse
- In:
Journal of global scholars of marketing science : …
26
(
2016
)
4
,
pp. 329-332
Persistent link: https://www.econbiz.de/10011635699
Saved in:
7
AbsolutelyBest ham to Pocatello, Idaho, USA : arrival delay in customer's order
Woodside, Arch G.
- In:
Journal of global scholars of marketing science : …
26
(
2016
)
4
,
pp. 337-340
Persistent link: https://www.econbiz.de/10011635712
Saved in:
8
Restaurant's famous dish FTQ : improperly prepared meal
Yeh, Shih-Shuo
- In:
Journal of global scholars of marketing science : …
26
(
2016
)
4
,
pp. 341-343
Persistent link: https://www.econbiz.de/10011635718
Saved in:
9
Customer contact employees' commitment to extra-role customer service : the effect of internal service quality perception
Choi, Sunmee
;
Baek, Jihyun
;
Kang, Hayoung
- In:
Journal of global scholars of marketing science : …
23
(
2013
)
2
,
pp. 144-158
Persistent link: https://www.econbiz.de/10010406149
Saved in:
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