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~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~isPartOf:"Journal of the Academy of Marketing Science"
~subject:"Service quality"
~subject:"USA"
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Search: subject_exact:"Customer relationship management"
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Service quality
USA
Beziehungsmarketing
247
Relationship marketing
247
Consumer behaviour
137
Konsumentenverhalten
137
Customer satisfaction
69
Kundenzufriedenheit
69
Dienstleistungsqualität
50
Brand management
28
Markenführung
28
Lieferantenmanagement
25
Supplier relationship management
25
Brand image
24
Customer integration
24
Kundenintegration
24
Markenimage
24
Customer value
22
Kundenwert
22
Marketing management
21
Marketingmanagement
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Salespeople
20
Social Web
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Social web
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Verkaufspersonal
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Internet marketing
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Online-Marketing
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Hotel industry
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Hotellerie
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Kundenbindungsprogramm
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Loyalty program
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United States
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Gastronomie
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Restaurant industry
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Firm performance
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Unternehmenserfolg
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Beschwerdemanagement
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Complaint management
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Emotion
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67
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Kumar, V.
3
Baker, Melissa A.
2
Gremler, Dwayne D.
2
Grégoire, Yany
2
Kim, Kawon Kathy
2
Kim, Wansoo
2
Miao, Li
2
Ok, Chihyung
2
Raab, Carola
2
Sesé, F. Javier
2
Tanford, Sarah
2
Voorhees, Clay M.
2
Walsh, Gianfranco
2
Albrecht, Arne Keno
1
Albus, Heidi
1
Ali, Mohamed Ahmed
1
Allen, Alexis M.
1
Aluri, Ajay
1
Arteaga-Moreno, Francisco
1
Asselmann, Daniel
1
Aurier, Philippe
1
Baker, Julie
1
Bansal, Harvir S.
1
Beatty, Sharon E.
1
Berry, Riley
1
Bhagwat, Yashoda
1
Bhargava, Mukesh
1
Bilstein, Nicola
1
Bolton, Ruth N.
1
Boon Liat Cheng
1
Borah, Sourav Bikash
1
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1
Brady, Michael K.
1
Brocato, E. Deanne
1
Cadario, Romain
1
Cham Tat Huei
1
Chan, Kimmy Wa
1
Chandon, Pierre
1
Chen, Rocky Peng
1
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Journal of the Academy of Marketing Science
Journal of retailing and consumer services
191
International journal of hospitality management
131
Journal of business research : JBR
125
The journal of services marketing
112
The service industries journal
79
Services marketing quarterly
60
Journal of hospitality marketing & management
57
Journal of service research : JSR
57
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of travel and tourism marketing
50
International journal of contemporary hospitality management
49
Service business
43
Journal of service management
39
Industrial marketing management : the international journal for industrial and high-tech firms
38
Journal of service research
33
Tourism management : research, policies, practice
33
The TQM journal : the international review of organizational improvement
32
Cogent business & management
31
Journal of strategic marketing
30
Journal of marketing
26
Psychology & marketing
26
The international journal of bank marketing : IJBM
26
Marketing intelligence & planning
25
International journal of services and operations management
24
Asia Pacific journal of marketing and logistics
23
International journal of electronic customer relationship management : IJECRM
23
International journal of quality and service sciences
23
Managing service quality : MSQ ; an international journal
23
Journal of air transport management
21
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
21
Total quality management & business excellence
21
The journal of business & industrial marketing
20
International journal of services, economics and management
19
Journal of service theory and practice
19
European journal of marketing : EJM
18
International journal of productivity and quality management : IJPQM
18
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
18
Journal of service theory and practice : JSTP
18
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ECONIS (ZBW)
67
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1
Winning your customers' minds and hearts : disentangling the effects of lock-in and affective customer experience on retention
Gao, Lily
;
Haan, Evert de
;
Melero-Polo, Iguácel
; …
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
2
,
pp. 334-371
Persistent link: https://www.econbiz.de/10014251177
Saved in:
2
Is a robot barista better than a human barista? : a moderating role of type of service providers
Hwang, Jinsoo
;
Kim, Jinkyung Jenny
;
Choe, Ja Young
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
6
,
pp. 1035-1050
Persistent link: https://www.econbiz.de/10014633831
Saved in:
3
Healthy in the wrong way : mismatching of marketers' food claim use and consumers' preferences in the United States but not France
Chandon, Pierre
;
Cadario, Romain
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
1
,
pp. 153-173
Persistent link: https://www.econbiz.de/10013493164
Saved in:
4
The role of cultural differences in customer retention : evidence from the high-contact service industry
Fam, Kim Shyan
;
Boon Liat Cheng
;
Cham Tat Huei
;
Yi, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 257-288
Persistent link: https://www.econbiz.de/10014230003
Saved in:
5
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
6
Applying expanded servicescape to the hotel industry
Lee, Seonjeong
;
Chuang, Ning-Kuang
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
4
,
pp. 771-796
Persistent link: https://www.econbiz.de/10013171233
Saved in:
7
Active and reactive value dimensions : a dynamic-based perspective in the hotel sector
Gallarza, Martina G.
;
Sánchez-Fernández, Raquel
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
7
,
pp. 1436-1473
Persistent link: https://www.econbiz.de/10013387412
Saved in:
8
The impact of restaurant innovativeness on consumer loyalty : the mediating role of perceived quality
Kim, Eojina
;
Nicolau, Juan L.
;
Tang, Liang
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
8
,
pp. 1464-1488
Persistent link: https://www.econbiz.de/10012624208
Saved in:
9
How value co-creation and co-destruction unfolds : a longitudinal perspective on dialogic engagement in health services interactions
Keeling, Debbie Isobel
;
Keeling, Kathleen
;
Ruyter, Ko de
; …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
2
,
pp. 236-257
Persistent link: https://www.econbiz.de/10012434104
Saved in:
10
Restaurant employee service sabotage and customer deviant behaviors : the moderating role of corporate reputation
Hu, Hsin-Hui Hu
;
Lai, Hung-Sheng
;
King, Brian
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
7
,
pp. 1126-1152
Persistent link: https://www.econbiz.de/10012259629
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