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~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~isPartOf:"Quality management journal : QMJ"
~language:"eng"
~subject:"Gastronomie"
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Search: "Dienstleistungsqualität"
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Gastronomie
Dienstleistungsqualität
163
Service quality
163
Customer satisfaction
78
Kundenzufriedenheit
78
Consumer behaviour
56
Konsumentenverhalten
56
Quality management
45
Qualitätsmanagement
45
Hospital
40
Krankenhaus
40
Beziehungsmarketing
37
Relationship marketing
37
Restaurant industry
26
service quality
26
USA
25
United States
25
Gesundheitsversorgung
21
Health care
21
Hotel industry
19
Hotellerie
19
Gesundheitswesen
16
Health care system
16
Product quality
16
Produktqualität
16
Patienten
13
Patients
13
customer satisfaction
13
Beschwerdemanagement
12
Complaint management
12
Gastgewerbe
10
Hospitality industry
10
Tourism
10
Tourismus
10
Holiday behaviour
9
Structural equation model
9
Strukturgleichungsmodell
9
Urlaubsverhalten
9
healthcare
9
Fast-food industry
7
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26
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English
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Prybutok, Victor R.
3
Ababneh, Khaldoun I.
2
Hanks, Lydia
2
Harun, Ahasan
2
Line, Nathaniel D.
2
Mathe, Kimberly
2
Ponnaiyan, Subramaniam
2
Prybutok, Gayle
2
Prybutok, Victor
2
Blankson, Charles
1
Boakye, Kwabena G.
1
Bogicevic, Vanja
1
Borchgrevink, Carl. P.
1
Brown, Denise M.
1
Bujisic, Milos
1
Doh, Kyungrok
1
ElMelegy, Ahmed R.
1
Han, Heesup
1
Hu, Hsin-Hui Hu
1
Hyun, Sunghyup Sean
1
Jovanovic, Verka
1
Kacmar, K. Michele
1
Khan, Mahmood A.
1
Kim, Dae-young
1
Kim, Eojina
1
Kim, Jungsun
1
Kim, Seontaik
1
Kim, Wansoo
1
King, Brian
1
Krawczyk, Matthew
1
Kukanja, Marko
1
Kwon, Junhyuk
1
Lai, Hung-Sheng
1
Lee, Jin-soo
1
Lynn, Michael
1
MacQuilken, Lisa
1
Mattila, Anna S.
1
Moreo, Patrick J.
1
Nicolau, Juan L.
1
Ok, Chihyung
1
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Quality management journal : QMJ
International journal of hospitality management
105
International journal of contemporary hospitality management
32
Journal of hospitality marketing & management
32
Journal of retailing and consumer services
11
Journal of hospitality and tourism insights
8
Journal of travel and tourism marketing
8
The Cornell hospitality quarterly
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Journal of business research : JBR
6
Services marketing quarterly
6
Asia Pacific journal of marketing and logistics
4
Cogent business & management
4
Cornell hospitality quarterly : CQ
4
Journal of Tourism, Heritage & Services Marketing : JTHSM
4
Managing service quality : MSQ ; an international journal
4
Marketing intelligence & planning
4
Service business
4
The TQM journal : the international review of organizational improvement
4
The service industries journal
4
Tourism management : research, policies, practice
4
Applied economics letters
3
International journal of quality & reliability management
3
International journal of services and operations management
3
International journal of services, economics and management
3
Journal of revenue and pricing management
3
Management science : journal of the Institute for Operations Research and the Management Sciences
3
The journal of services marketing
3
Tourism management perspectives : TMP
3
American economic journal : a journal of the American Economic Association
2
Benchmarking : an international journal ; BIJ
2
Discussion paper / Tinbergen Institute
2
Enlightening tourism : ET ; a pathmaking journal
2
Food policy : economics planning and politics of food and agriculture
2
Global business review
2
International journal of business and globalisation : IJBG
2
International journal of business excellence : IJBEX
2
International journal of electronic customer relationship management : IJECRM
2
International journal of process management and benchmarking : IJPMB
2
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ECONIS (ZBW)
26
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1
Determinants of customer satisfaction and behavioral intentions in fast-food restaurants among undergraduate students during the COVID-19 pandemic
Ababneh, Khaldoun I.
;
Ponnaiyan, Subramaniam
;
ElMelegy, …
- In:
Quality management journal : QMJ
29
(
2022
)
2
,
pp. 104-124
Persistent link: https://www.econbiz.de/10013271131
Saved in:
2
The impact of restaurant innovativeness on consumer loyalty : the mediating role of perceived quality
Kim, Eojina
;
Nicolau, Juan L.
;
Tang, Liang
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
8
,
pp. 1464-1488
Persistent link: https://www.econbiz.de/10012624208
Saved in:
3
Determinants of fast-food restaurant service quality in the United Arab Emirates
Ponnaiyan, Subramaniam
;
Ababneh, Khaldoun I.
;
Prybutok, …
- In:
Quality management journal : QMJ
28
(
2021
)
2
,
pp. 86-97
Persistent link: https://www.econbiz.de/10012500781
Saved in:
4
The council on hotel, restaurant, and institutional education : an evolution from the foundation to the promise
Moreo, Patrick J.
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
5
,
pp. 809-811
Persistent link: https://www.econbiz.de/10012591885
Saved in:
5
Technological disruptions in restaurant services : impact of innovations and delivery services
Khan, Mahmood A.
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
5
,
pp. 715-732
Persistent link: https://www.econbiz.de/10012230357
Saved in:
6
Restaurant employee service sabotage and customer deviant behaviors : the moderating role of corporate reputation
Hu, Hsin-Hui Hu
;
Lai, Hung-Sheng
;
King, Brian
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
7
,
pp. 1126-1152
Persistent link: https://www.econbiz.de/10012259629
Saved in:
7
How to build a better robot... for quick-service restaurants
Zemke, Dina Marie V.
;
Tang, Jason
;
Raab, Carola
;
Kim, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
8
,
pp. 1235-1269
Persistent link: https://www.econbiz.de/10012308069
Saved in:
8
Toward cost-effective service excellence : exploring the relationship between managers' perceptions of quality and the operational efficiency and profitability of restaurants
Kukanja, Marko
;
Planinc, Tanja
- In:
Quality management journal : QMJ
27
(
2020
)
2
,
pp. 95-105
Persistent link: https://www.econbiz.de/10012309607
Saved in:
9
Boredom-induced switching behavior in the restaurant industry : the mediating role of attachment
Line, Nathaniel D.
;
Hanks, Lydia
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
1
,
pp. 101-119
Persistent link: https://www.econbiz.de/10011997142
Saved in:
10
The social servicescape : a multidimensional operationalization
Line, Nathaniel D.
;
Hanks, Lydia
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
2
,
pp. 167-187
Persistent link: https://www.econbiz.de/10011997254
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