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~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Bankgeschäft"
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Bankgeschäft
Beziehungsmarketing
152
Relationship marketing
152
Consumer behaviour
89
Konsumentenverhalten
89
Customer satisfaction
67
Kundenzufriedenheit
67
Dienstleistungsqualität
52
Service quality
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Bank
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Personal banking
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Privatkundengeschäft
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Brand management
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Confidence
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Vertrauen
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Brand image
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Hotel industry
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Hotellerie
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Electronic banking
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Al-Hawari, Mohd Ahmad
1
Al-jazzazi, Akram
1
Arcand, Manon
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Bak, Randall
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Baumann, Chris
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Chikazhe, Lovemore
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
The international journal of bank marketing : IJBM
Die Bank
4
International journal of bank marketing
4
Journal of central banking theory and practice
3
Journal of financial services marketing
3
Bank-Archiv : Zeitschrift für das gesamte Bank- und Börsenwesen : journal of banking and financial research
2
DIW Wochenbericht
2
DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
2
Demographic Banking : demographische Entwicklung als Herausforderung für Kreditinstitute
2
European research studies
2
International journal of electronic customer relationship management : IJECRM
2
International journal of productivity and quality management : IJPQM
2
Journal of business economics and management
2
Journal of digital banking
2
Journal of financial services marketing : JFSM
2
The IUP journal of marketing management : IJMM
2
The TQM journal : the international review of organizational improvement
2
The international journal of productivity and performance management
2
The service industries journal
2
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
1
Amfiteatru economic : an economic and business research periodical
1
Applied economics letters
1
Artificial intelligence and machine learning in business management : concepts, challenges, and case studies
1
Asia-Pacific journal of management research and innovation : APJMRI
1
Aspekte der Digitalisierung in Banken
1
Bank-Praktiker : rechtssicher, revisionsfest, risikogerecht
1
Banking 2000 : Perspektiven und Projekte ; Hermann Meyer zu Selhausen zum 60. Geburtstag
1
Bankinnovationen
1
Basler Schriften zum Marketing
1
Betriebswirtschaftliche Forschung und Praxis : BFuP
1
Business process management journal
1
Cogent business & management
1
Complex AI dynamics and interactions in management
1
Compliance in Banken : Anwendungsgebiete des risikobasierten Ansatzes
1
Diskussionsbeiträge Bankmanagement
1
Economic and business review : EBR
1
Economic research
1
Economics & finance notes
1
Economies et sociétés ; 46,4
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Emerging challenges, solutions, and best practices for digital enterprise transformation
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ECONIS (ZBW)
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1
Demographic differences in Jordanian bank service quality perceptions
Al-jazzazi, Akram
;
Sultan, Parves
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 275-297
Persistent link: https://www.econbiz.de/10011707781
Saved in:
2
Mobile banking service quality and customer relationships
Arcand, Manon
;
Tep, Sandrine Prom
;
Brun, Isabelle
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1066-1087
Persistent link: https://www.econbiz.de/10011814538
Saved in:
3
Mediators of the relationship between service quality and customer loyalty : evidence from the banking sector in Zimbabwe
Makanyeza, Charles
;
Chikazhe, Lovemore
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 540-556
Persistent link: https://www.econbiz.de/10011731623
Saved in:
4
How the personality of retail bank customers interferes with the relationship between service quality and loyalty
Al-Hawari, Mohd Ahmad
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
1
,
pp. 41-57
Persistent link: https://www.econbiz.de/10010530075
Saved in:
5
Invisible value formation : a netnography in retail banking
Medberg, Gustav
;
Heinonen, Kristina
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
6
,
pp. 590-607
Persistent link: https://www.econbiz.de/10010415356
Saved in:
6
Customer satisfaction, loyalty and financial performance : a holistic approach of the Greek banking sector
Keisidou, Elissavet
;
Sarigiannidis, Lazaros
;
Maditinos, …
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
4
,
pp. 259-288
Persistent link: https://www.econbiz.de/10009782604
Saved in:
7
Determinants of cross-buying intentions in banking services in collectivistic culture
Hong, Jung-kee
;
Yi, Yu-il
- In:
The international journal of bank marketing : IJBM
30
(
2012
)
5
,
pp. 328-358
Persistent link: https://www.econbiz.de/10009581848
Saved in:
8
Modelling customer loyalty in financial services : a hybrid of formative and reflective constructs
Baumann, Chris
;
Elliott, Greg
;
Hamin, Hamin
- In:
The international journal of bank marketing : IJBM
29
(
2011
)
3
,
pp. 247-267
Persistent link: https://www.econbiz.de/10009011787
Saved in:
9
Offline and online banking : where to draw the line when building trust in e-banking?
Yap, Kenneth B.
;
Wong, David H.
;
Loh, Claire
;
Bak, Randall
- In:
The international journal of bank marketing : IJBM
28
(
2010
)
1
,
pp. 27-46
Persistent link: https://www.econbiz.de/10003940926
Saved in:
10
Are inertia and calculative commitment distinct constructs? : an empirical study in the financial services sector
Yanamandram, Venkata
;
White, Lesley
- In:
The international journal of bank marketing : IJBM
28
(
2010
)
7
,
pp. 569-584
Persistent link: https://www.econbiz.de/10008738380
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