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~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~person:"Grabowski, David C."
~person:"Hsu, Maxwell K."
~person:"Mattila, Anna S."
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Search: subject_exact:"Qualität von Dienstleistungen"
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Dienstleistungsqualität
5
Service quality
5
Customer satisfaction
4
Kundenzufriedenheit
4
Consumer behaviour
3
Konsumentenverhalten
3
Beziehungsmarketing
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Gastgewerbe
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consumer behavior
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data and theory
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Grabowski, David C.
Hsu, Maxwell K.
Mattila, Anna S.
Han, Heesup
2
Hanks, Lydia
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Kim, Woo Gon
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Line, Nathaniel D.
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Liu, Matthew Tingchi
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
International journal of hospitality management
10
Journal of travel and tourism marketing
5
Journal of business research : JBR
4
Journal of health economics
4
Journal of hospitality marketing & management
3
NBER Working Paper
3
NBER working paper series
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Services marketing quarterly
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The journal of services marketing
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Health economics
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International journal of contemporary hospitality management
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International journal of health care finance and economics
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Journal of service research
2
Working paper / National Bureau of Economic Research, Inc.
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Cornell hospitality quarterly : CQ
1
Discussion paper series / IZA
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Handbook of hospitality marketing management
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ILR review : the journal of work and policy
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IZA Discussion Paper
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International journal of retail & distribution management
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Journal of global marketing
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Journal of international consumer marketing
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Journal of marketing channels : ... distribution systems, strategy, and management
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Journal of retailing
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Journal of retailing and consumer services
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Journal of service management
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Journal of service theory and practice
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The Cornell hospitality quarterly
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The Elgar companion to health economics
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The review of economics and statistics
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The service industries journal
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ECONIS (ZBW)
5
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1
The effect of tourist relationship perception on destination loyalty at a world heritage site in China : the mediating role of overall destination satisfaction and trust
Su, LuJun
;
Hsu, Maxwell K.
;
Swanson, Scott
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
2
,
pp. 180-210
Persistent link: https://www.econbiz.de/10011645607
Saved in:
2
The impact of servicescape cues on consumer prepurchase authenticity assessment and patronage intentions to ethnic restaurants
Wang, Chen-Ya
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
3
,
pp. 346-372
Persistent link: https://www.econbiz.de/10011313049
Saved in:
3
The impact of other customers on customer experiences : a psychological distance perspective
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
37
(
2013
)
1
,
pp. 77-99
Persistent link: https://www.econbiz.de/10009772548
Saved in:
4
The effect of recovery locus attributions and service failure severity on word-of-mouth and repurchase behaviors in the hospitality industry
Swanson, Scott R.
;
Hsu, Maxwell K.
- In:
Journal of hospitality & tourism research : JHTR ; the …
35
(
2011
)
4
,
pp. 511-529
Persistent link: https://www.econbiz.de/10009385341
Saved in:
5
Discrete negative emotions and customer dissatisfaction responses in a casual restaurant setting
Mattila, Anna S.
;
Ro, Heejung
- In:
Journal of hospitality & tourism research : JHTR ; the …
32
(
2008
)
1
,
pp. 89-107
Persistent link: https://www.econbiz.de/10003661362
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