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~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~person:"Grabowski, David C."
~person:"Mattila, Anna S."
~subject:"Consumer behaviour"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Consumer behaviour
Dienstleistungsqualität
3
Konsumentenverhalten
3
Service quality
3
Customer satisfaction
2
Kundenzufriedenheit
2
Beschwerdemanagement
1
Beziehungsmarketing
1
Complaint management
1
Gastgewerbe
1
Gastronomie
1
Hospitality industry
1
Relationship marketing
1
Restaurant industry
1
consumer behavior
1
customer experience management
1
data and theory
1
experiments
1
food and beverage
1
marketing
1
other customers
1
psychological distance
1
restaurant
1
servicescape
1
servicesmarketing
1
social environment
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3
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Grabowski, David C.
Mattila, Anna S.
Han, Heesup
2
Hanks, Lydia
2
Line, Nathaniel D.
2
Liu, Matthew Tingchi
2
Miao, Li
2
Raab, Carola
2
Wong, IpKin Anthony
2
Ali, Mohamed Ahmed
1
Arteaga-Moreno, Francisco
1
Baker, Melissa A.
1
Berry, Riley
1
Bogicevic, Vanja
1
Boksberger, Philipp
1
Boon Liat Cheng
1
Bujisic, Milos
1
Carlsen, Jack
1
Cham Tat Huei
1
Chen, Ivy S. N.
1
Chen, Sandy C.
1
Chi, Christina Geng-Qing
1
Choi, Hyung-Min
1
Chuang, Ning-Kuang
1
Clemes, Michael D.
1
Del Chiappa, Giacomo
1
Fam, Kim Shyan
1
Gallarza, Martina G.
1
Gan, Christopher
1
Green, Alison
1
Gursoy, Dogan
1
Hiram Ting
1
Hu, Hsin-Hui Hu
1
Huang, Zhuowei
1
Hyun, Sunghyup Sean
1
Ji, Mingjie
1
Jovanovic, Verka
1
Kim, Eojina
1
Kim, Jungsun
1
Kim, Kawon Kathy
1
Kim, Mi Ran
1
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
International journal of hospitality management
4
Journal of business research : JBR
3
The journal of services marketing
3
International journal of contemporary hospitality management
2
Journal of hospitality marketing & management
2
Journal of service research
2
Services marketing quarterly
2
Cornell hospitality quarterly : CQ
1
Journal of retailing
1
Journal of service management
1
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ECONIS (ZBW)
3
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1
The impact of servicescape cues on consumer prepurchase authenticity assessment and patronage intentions to ethnic restaurants
Wang, Chen-Ya
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
3
,
pp. 346-372
Persistent link: https://www.econbiz.de/10011313049
Saved in:
2
The impact of other customers on customer experiences : a psychological distance perspective
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
37
(
2013
)
1
,
pp. 77-99
Persistent link: https://www.econbiz.de/10009772548
Saved in:
3
Discrete negative emotions and customer dissatisfaction responses in a casual restaurant setting
Mattila, Anna S.
;
Ro, Heejung
- In:
Journal of hospitality & tourism research : JHTR ; the …
32
(
2008
)
1
,
pp. 89-107
Persistent link: https://www.econbiz.de/10003661362
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