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~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~subject:"Service industry"
~subject:"United States"
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Service industry
United States
Dienstleistungsqualität
74
Service quality
74
Customer satisfaction
44
Kundenzufriedenheit
44
Consumer behaviour
38
Konsumentenverhalten
38
Beziehungsmarketing
27
Relationship marketing
27
Gastronomie
20
Restaurant industry
20
Hotel industry
17
Hotellerie
17
Beschwerdemanagement
10
Complaint management
10
Gastgewerbe
10
Hospitality industry
10
Tourism
9
Tourismus
9
Holiday behaviour
8
Hospital
8
Krankenhaus
8
USA
8
Urlaubsverhalten
8
service quality
8
Tourism marketing
7
Tourismusmarketing
7
customer satisfaction
7
Customer service
6
Kundenservice
6
Arbeitsverhalten
5
Emotion
5
Tourism employees
5
Tourism industry
5
Tourismusberufe
5
Tourismuswirtschaft
5
Work behaviour
5
hospitality
5
loyalty
5
satisfaction
5
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12
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12
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English
12
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Lynn, Michael
2
Batista, Fernando
1
Boon Liat Cheng
1
Cham Tat Huei
1
Doh, Kyungrok
1
Fam, Kim Shyan
1
Gazzoli, Gabriel
1
Han, Heesup
1
Hancer, Murat
1
Hiram Ting
1
Hsu, Maxwell K.
1
Khan, Mahmood A.
1
Kim, Dae-young
1
Kim, Seontaik
1
Krawczyk, Matthew
1
Mathe, Kimberly
1
Moro, Sérgio
1
Oliveira, Cristina
1
Park, Yumi
1
Ribeiro, Ricardo
1
Rita, Paulo
1
Ryu, Kisang
1
Scott-Halsell, Sheila
1
So, Kevin Kam Fung
1
Sturman, Michael
1
Swanson, Scott R.
1
Wang, Shuo
1
Wang, Ying
1
Weber, Karin
1
Wen, Li
1
Yi, Mandy Tan Chia
1
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Working paper / National Bureau of Economic Research, Inc.
111
The journal of services marketing
52
International journal of hospitality management
44
Journal of retailing and consumer services
39
The service industries journal
36
Journal of business research : JBR
33
Health care management review : HCM review
27
Journal of service research : JSR
26
Journal of service management
24
Services marketing quarterly
24
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
21
Journal of service research
18
Quality management journal : QMJ
18
Service business
18
Industrial marketing management : the international journal for industrial and high-tech firms
16
International journal of contemporary hospitality management
16
International journal of production economics
16
Auditing : a journal of practice & theory
15
International journal of services and operations management
15
Journal of air transport management
15
NBER working paper series
15
Inquiry : a journal of health care organization, provision and financing
14
International journal of health care finance and economics
14
Managing service quality : MSQ ; an international journal
14
Economics of education review
12
International journal of quality & reliability management
12
Benchmarking : an international journal ; BIJ
11
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
11
European journal of operational research : EJOR
11
International journal of quality and service sciences
11
Journal of health economics
11
Journal of human resources : JHR
11
The review of economics and statistics
11
Health affairs : at the intersection of health, health care, and policy
10
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
10
Journal of hospitality marketing & management
10
Journal of policy analysis and management : the journal of the Association for Public Policy Analysis and Management
10
Journal of service theory and practice : JSTP
10
The American economic review
10
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ECONIS (ZBW)
12
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1
The role of cultural differences in customer retention : evidence from the high-contact service industry
Fam, Kim Shyan
;
Boon Liat Cheng
;
Cham Tat Huei
;
Yi, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 257-288
Persistent link: https://www.econbiz.de/10014230003
Saved in:
2
Technological disruptions in restaurant services : impact of innovations and delivery services
Khan, Mahmood A.
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
5
,
pp. 715-732
Persistent link: https://www.econbiz.de/10012230357
Saved in:
3
Are the states uited? : an analysis of U.S. hotels’ offers through TripAdvisor’s eyes
Moro, Sérgio
;
Batista, Fernando
;
Rita, Paulo
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
7
,
pp. 1112-1129
Persistent link: https://www.econbiz.de/10012053417
Saved in:
4
The effects of service charges versus service-included pricing on deal perception
Wang, Shuo
;
Lynn, Michael
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
2
,
pp. 246-254
Persistent link: https://www.econbiz.de/10011645613
Saved in:
5
Psychological capital in the quick service restaurant industry : a study of unit-level performance
Mathe, Kimberly
;
Scott-Halsell, Sheila
;
Kim, Seontaik
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
7
,
pp. 823-845
Persistent link: https://www.econbiz.de/10011746976
Saved in:
6
What technology-enabled services do air travelers value? : investigating the role of technology readiness
Wang, Ying
;
So, Kevin Kam Fung
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
7
,
pp. 771-796
Persistent link: https://www.econbiz.de/10011746974
Saved in:
7
The effect of recovery locus attributions and service failure severity on word-of-mouth and repurchase behaviors in the hospitality industry
Swanson, Scott R.
;
Hsu, Maxwell K.
- In:
Journal of hospitality & tourism research : JHTR ; the …
35
(
2011
)
4
,
pp. 511-529
Persistent link: https://www.econbiz.de/10009385341
Saved in:
8
Tipping and service quality : a within-subjects analysis
Lynn, Michael
;
Sturman, Michael
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
2
,
pp. 269-275
Persistent link: https://www.econbiz.de/10003978784
Saved in:
9
Influence of the quality of food, service, and physical environment on customer satisfaction and behavioral intention in quick-casual restaurants : moderating role of perceived pri...
Ryu, Kisang
;
Han, Heesup
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
3
,
pp. 310-329
Persistent link: https://www.econbiz.de/10008648338
Saved in:
10
The role and effect of job satisfaction and empowerment on customers' perception of service quality: a study in the restaurant industry
Gazzoli, Gabriel
;
Hancer, Murat
;
Park, Yumi
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
1
,
pp. 56-77
Persistent link: https://www.econbiz.de/10003968132
Saved in:
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