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~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~subject:"Service quality"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Case study"
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Search: subject_exact:"Verbraucherverhalten"
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Service quality
Consumer behaviour
174
Konsumentenverhalten
174
Beziehungsmarketing
48
Relationship marketing
48
Gastronomie
47
Restaurant industry
47
Customer satisfaction
45
Kundenzufriedenheit
45
Dienstleistungsqualität
38
Hotel industry
34
Hotellerie
34
Holiday behaviour
30
Urlaubsverhalten
30
Brand management
22
Markenführung
22
Tourism
22
Tourismus
22
Brand image
20
Markenimage
20
Emotion
17
Viral marketing
17
Virales Marketing
17
Tourism marketing
16
Tourismusmarketing
16
Internet marketing
14
Online-Marketing
14
USA
14
United States
14
Social Web
11
Social web
11
Experiment
9
consumer behavior
9
Beschwerdemanagement
8
Complaint management
8
Online retailing
8
Online-Handel
8
satisfaction
8
Big event
7
Brand
7
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Undetermined
25
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Article
38
Type of publication (narrower categories)
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Aufsatz in Zeitschrift
Case study
Article in journal
38
Language
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English
38
Author
All
Mattila, Anna S.
3
Han, Heesup
2
Hanks, Lydia
2
Line, Nathaniel D.
2
Liu, Matthew Tingchi
2
Miao, Li
2
Raab, Carola
2
Wong, IpKin Anthony
2
Ali, Mohamed Ahmed
1
Arteaga-Moreno, Francisco
1
Baker, Melissa A.
1
Berry, Riley
1
Bogicevic, Vanja
1
Boksberger, Philipp
1
Boon Liat Cheng
1
Bujisic, Milos
1
Carlsen, Jack
1
Cham Tat Huei
1
Chen, Ivy S. N.
1
Chen, Sandy C.
1
Chi, Christina Geng-Qing
1
Choi, Hyung-Min
1
Chuang, Ning-Kuang
1
Clemes, Michael D.
1
Del Chiappa, Giacomo
1
Fam, Kim Shyan
1
Gallarza, Martina G.
1
Gan, Christopher
1
Green, Alison
1
Gursoy, Dogan
1
Hiram Ting
1
Hu, Hsin-Hui Hu
1
Huang, Zhuowei
1
Hyun, Sunghyup Sean
1
Ji, Mingjie
1
Jovanovic, Verka
1
Kim, Eojina
1
Kim, Jungsun
1
Kim, Kawon Kathy
1
Kim, Mi Ran
1
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Journal of retailing and consumer services
230
International journal of hospitality management
193
Journal of business research : JBR
111
The journal of services marketing
106
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Journal of travel and tourism marketing
64
Services marketing quarterly
64
The service industries journal
62
Journal of service research : JSR
47
Cogent business & management
45
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Service business
36
Journal of service management
32
Asia Pacific journal of marketing and logistics
31
Tourism management : research, policies, practice
30
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Journal of air transport management
27
International journal of services and operations management
26
Psychology & marketing
26
International journal of services, economics and management
25
The TQM journal : the international review of organizational improvement
24
European journal of marketing : EJM
22
International journal of electronic marketing and retailing : IJEMR
22
Journal of retailing
22
Journal of service research
22
Total quality management & business excellence
22
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of quality & reliability management
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of internet commerce
20
Journal of strategic marketing
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
International journal of business information systems : IJBIS
18
International journal of retail and distribution management
18
Journal of hospitality and tourism insights
18
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ECONIS (ZBW)
38
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38
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date (oldest first)
1
The role of cultural differences in customer retention : evidence from the high-contact service industry
Fam, Kim Shyan
;
Boon Liat Cheng
;
Cham Tat Huei
;
Yi, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 257-288
Persistent link: https://www.econbiz.de/10014230003
Saved in:
2
Applying expanded servicescape to the hotel industry
Lee, Seonjeong
;
Chuang, Ning-Kuang
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
4
,
pp. 771-796
Persistent link: https://www.econbiz.de/10013171233
Saved in:
3
Active and reactive value dimensions : a dynamic-based perspective in the hotel sector
Gallarza, Martina G.
;
Sánchez-Fernández, Raquel
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
7
,
pp. 1436-1473
Persistent link: https://www.econbiz.de/10013387412
Saved in:
4
The impact of restaurant innovativeness on consumer loyalty : the mediating role of perceived quality
Kim, Eojina
;
Nicolau, Juan L.
;
Tang, Liang
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
8
,
pp. 1464-1488
Persistent link: https://www.econbiz.de/10012624208
Saved in:
5
Antecedents and an outcome of customer engagement with hotel brand community on Facebook
Touni, Reham
;
Kim, Woo Gon
;
Choi, Hyung-Min
;
Ali, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 278-299
Persistent link: https://www.econbiz.de/10012201350
Saved in:
6
Enhancing employee innovation through customer engagement : the role of customer interactivity, employee affect, and motivations
Xu, Feng Zeng
;
Wang, Ying
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 351-376
Persistent link: https://www.econbiz.de/10012201367
Saved in:
7
Customer engagement and its outcomes : the cross-level effect of service environment and brand equity
Ou, Juanjuan
;
Wong, IpKin Anthony
;
Prentice, Catherine
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 377-402
Persistent link: https://www.econbiz.de/10012201373
Saved in:
8
The influence of childhood engagement in the context of hospitality service failure evaluation
Papen, Marie-Christin
;
Siems, Florian
;
Kunz, Werner H.
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 403-425
Persistent link: https://www.econbiz.de/10012201438
Saved in:
9
Restaurant employee service sabotage and customer deviant behaviors : the moderating role of corporate reputation
Hu, Hsin-Hui Hu
;
Lai, Hung-Sheng
;
King, Brian
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
7
,
pp. 1126-1152
Persistent link: https://www.econbiz.de/10012259629
Saved in:
10
How to build a better robot... for quick-service restaurants
Zemke, Dina Marie V.
;
Tang, Jason
;
Raab, Carola
;
Kim, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
8
,
pp. 1235-1269
Persistent link: https://www.econbiz.de/10012308069
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