//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of hospitality and tourism insights"
~isPartOf:"Services marketing quarterly"
~subject:"Customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Beziehungsmarketing"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Customer satisfaction
Beziehungsmarketing
118
Relationship marketing
118
Consumer behaviour
66
Konsumentenverhalten
66
Dienstleistungsqualität
62
Kundenzufriedenheit
62
Service quality
62
USA
12
United States
12
Customer service
11
Kundenservice
11
Lieferantenmanagement
11
Supplier relationship management
11
loyalty
11
Beschwerdemanagement
10
Brand management
10
Complaint management
10
Confidence
10
Customer integration
10
Kundenintegration
10
Markenführung
10
Vertrauen
10
satisfaction
10
Brand image
9
Markenimage
9
customer satisfaction
9
Dienstleistungsmarketing
8
Services marketing
8
customer loyalty
8
Dienstleistungssektor
7
Einzelhandel
7
Gastronomie
7
Holiday behaviour
7
Internet marketing
7
Online-Marketing
7
Restaurant industry
7
Retail trade
7
Service industry
7
Urlaubsverhalten
7
more ...
less ...
Online availability
All
Undetermined
46
Free
1
Type of publication
All
Article
62
Type of publication (narrower categories)
All
Article in journal
62
Aufsatz in Zeitschrift
62
Language
All
English
62
Author
All
Leisen Pollack, Birgit
3
Choi, Beom Joon
2
Panda, Rajeev Kumar
2
Quach, Sara
2
Shin, Hyunju
2
Thaichon, Park
2
Aggarwal, Praveen
1
Agyeiwaah, Elizabeth
1
Ahn, Jiseon
1
Akhavan, Afarin
1
Aksu, Akın
1
Albayrak, Tahir
1
Alcántara-Pilar, Juan Miguel
1
Alves, Gisela Maria
1
Amaad, Hafiz
1
Amin, Muslim
1
Amoako, George Kofi
1
Ampountolas, Apostolos
1
Anning-Dorson, Thomas
1
Arrivabene, Lorena Silva
1
Bafrouei, Seyed Aliasghar Tabatabaei
1
Banerjee, Shubhomoy
1
Barrio-García, Salvador del
1
Basu, Amiya K.
1
Bavalur, Amulya Sai
1
Black, Gregory S.
1
Caber, Meltem
1
Caesar, Livingstone Divine
1
Campos, Pimenta, Marco Tulio
1
Carter, Leanne
1
Casidy, Riza
1
Chamorro, Antonio
1
Cifci, Ibrahim
1
Clouse, Shawn F.
1
Crawford, Heather
1
Curry, Neil
1
D'Alessandro, Steven
1
Das, Manish
1
Daughtrey, Clayton L.
1
Dayour, Frederick
1
more ...
less ...
Published in...
All
Journal of hospitality and tourism insights
Services marketing quarterly
Journal of retailing and consumer services
256
International journal of hospitality management
137
Journal of business research : JBR
136
The journal of services marketing
108
Journal of hospitality marketing & management
64
The service industries journal
62
Journal of travel and tourism marketing
58
International journal of contemporary hospitality management
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Tourism management : research, policies, practice
50
Cogent business & management
45
Journal of service research : JSR
44
Service business
42
Journal of service management
40
Asia Pacific journal of marketing and logistics
39
Journal of strategic marketing
38
Industrial marketing management : the international journal for industrial and high-tech firms
35
The international journal of bank marketing : IJBM
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
Journal of the Academy of Marketing Science
33
The journal of business & industrial marketing
33
The TQM journal : the international review of organizational improvement
32
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Psychology & marketing
31
International journal of electronic customer relationship management : IJECRM
30
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
24
Total quality management & business excellence
24
European journal of marketing : EJM
23
International journal of electronic marketing and retailing : IJEMR
23
International journal of quality and service sciences
23
Journal of marketing
22
Journal of retailing
22
Journal of Asian finance, economics and business : JAFEB
21
The international review of retail, distribution and consumer research
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
20
Journal of service research
20
more ...
less ...
Source
All
ECONIS (ZBW)
62
Showing
1
-
10
of
62
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
The relationships among social media communication, brand equity and satisfaction in a tourism destination : the case of Danang city, Vietnam
Hue Kim Thi Nguyen
;
Phuong Thi Kim Tran
;
Vinh Trung Tran
- In:
Journal of hospitality and tourism insights
7
(
2024
)
2
,
pp. 1187-1210
Persistent link: https://www.econbiz.de/10014526859
Saved in:
3
COVID-19-based threat vs coping appraisal : effect of psychological risk on customer engagement and behavioral intentions
Rather, Raouf Ahmad
;
Parrey, Shakir Hussain
;
Gulzar, Rafia
- In:
Journal of hospitality and tourism insights
6
(
2023
)
5
,
pp. 2093-2114
Persistent link: https://www.econbiz.de/10014445929
Saved in:
4
Cognitive-affective-motivation factors influencing international visitors' destination satisfaction and loyalty
Omo-Obas, Promise
;
Anning-Dorson, Thomas
- In:
Journal of hospitality and tourism insights
6
(
2023
)
5
,
pp. 2222-2240
Persistent link: https://www.econbiz.de/10014446042
Saved in:
5
The role of customer orientation in creating customer value in fast-food restaurants
Helal, Mohamed Youssef Ibrahim
- In:
Journal of hospitality and tourism insights
6
(
2023
)
5
,
pp. 2359-2381
Persistent link: https://www.econbiz.de/10014446374
Saved in:
6
Multidimensional value of customers' mobile service experiences in the food service context
Kwon, Jookyung
;
Yu, Hoyeol
;
Ahn, Jiseon
- In:
Journal of hospitality and tourism insights
6
(
2023
)
2
,
pp. 912-927
Persistent link: https://www.econbiz.de/10014363988
Saved in:
7
Precedence analysis of customer engagement dimensions for tourism destinations : an evidence-based modeling using RIDIT-GRA approach
Kumar, Navin
;
Panda, Rajeev Kumar
;
Prakash, K. C.
- In:
Journal of hospitality and tourism insights
6
(
2023
)
2
,
pp. 928-946
Persistent link: https://www.econbiz.de/10014363990
Saved in:
8
Modeling self-identification, memorable tourism experience, overall satisfaction and destination loyalty : empirical evidence from small island destinations
Kahraman, Onur Cuneyt
;
Cifci, Ibrahim
- In:
Journal of hospitality and tourism insights
6
(
2023
)
2
,
pp. 1001-1023
Persistent link: https://www.econbiz.de/10014363995
Saved in:
9
Evaluating visitor-therapist relationship in Indian spa and wellness resorts
Mishra, Dibya Nandan
;
Panda, Rajeev Kumar
- In:
Journal of hospitality and tourism insights
6
(
2023
)
5
,
pp. 2433-2461
Persistent link: https://www.econbiz.de/10014446443
Saved in:
10
Customer experience management in capsule hotels : a content analysis of guest online review
Olorunsola, Victor Oluwafemi
;
Saydam, Mehmet Bahri
; …
- In:
Journal of hospitality and tourism insights
6
(
2023
)
5
,
pp. 2462-2483
Persistent link: https://www.econbiz.de/10014446445
Saved in:
1
2
3
4
5
6
7
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->