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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of marketing"
~isPartOf:"Journal of retailing"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~subject:"Work behaviour"
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Search: subject:"Nachkaufmarketing"
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Work behaviour
Customer service
55
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Customer satisfaction
26
Dienstleistungsqualität
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Kundenzufriedenheit
26
Service quality
26
Consumer behaviour
24
Konsumentenverhalten
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Beziehungsmarketing
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Relationship marketing
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Danaher, Tracey S.
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Falk, Tomas
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Hammerschmidt, Maik
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Jolly, Phillip M.
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Jong, Ad de
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Kim, Sara
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Leung, Fine F.
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Ruyter, Ko de
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Scheper, Jeroen
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Journal of hospitality marketing & management
Journal of marketing
Journal of retailing
Management science : journal of the Institute for Operations Research and the Management Sciences
International journal of hospitality management
15
The journal of services marketing
7
Journal of business research : JBR
6
Journal of retailing and consumer services
6
Journal of service management
5
Journal of service research : JSR
5
International journal of contemporary hospitality management
4
Journal of service research
4
Journal of service theory and practice : JSTP
3
Tourism management : research, policies, practice
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Personnel psychology : a journal of applied research
2
The Cornell hospitality quarterly
2
Academy of Management journal : AMJ
1
Baltic journal of management : BJM
1
British journal of management : BJM
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Cogent business & management
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ESMT working paper
1
European journal of marketing : EJM
1
Global business and organizational excellence : GBOE
1
Group & organization management : an international journal
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Information systems management
1
International journal of bank marketing
1
International journal of quality and service sciences
1
International journal of selection and assessment
1
Journal of Asia Pacific business
1
Journal of Asian business and economic studies : JABES
1
Journal of business and psychology
1
Journal of business ethics : JOBE
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of management
1
Journal of management : JOM
1
Journal of marketing for higher education
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
1
Journal of organizational behavior : OB ; the international journal of industrial, occupational and organizational psychology and behavior
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Journal of organizational change management
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ECONIS (ZBW)
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1
Do illegitimate tasks undermine hospitality employees' proactive customer service performance? : a moderated dual-path model
Zhao, Lijing
;
Jolly, Phillip M.
;
Zhao, Shuming
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 95-121
Persistent link: https://www.econbiz.de/10013545811
Saved in:
2
Multiple psychological climates and employee self-regulatory focus : implications for frontline employee work behavior and service performance
Sok, Keo Mony
;
Danaher, Tracey S.
;
Sok, Phyra
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 228-246
Persistent link: https://www.econbiz.de/10014321977
Saved in:
3
Highlighting effort versus talent in service employee performance : customer attributions and responses
Leung, Fine F.
;
Kim, Sara
;
Tse, Caleb H.
- In:
Journal of marketing
84
(
2020
)
3
,
pp. 106-121
Persistent link: https://www.econbiz.de/10012214934
Saved in:
4
Principles and principals : do customer stewardship and agency control compete or complement when shaping frontline employee behavior?
Scheper, Jeroen
;
Falk, Tomas
;
Ruyter, Ko de
;
Jong, Ad de
; …
- In:
Journal of marketing
76
(
2012
)
6
,
pp. 1-20
Persistent link: https://www.econbiz.de/10009670272
Saved in:
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