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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of marketing management : MM"
~isPartOf:"The service industries journal"
~subject:"Complaint management"
~subject:"Stress"
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Complaint management
Stress
Emotion
122
Consumer behaviour
74
Konsumentenverhalten
74
Customer satisfaction
35
Kundenzufriedenheit
35
Dienstleistungsqualität
24
Service quality
24
Beziehungsmarketing
23
Relationship marketing
23
Hotel industry
15
Hotellerie
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Job satisfaction
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emotions
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Abbas, Haidar
1
Ahmad-ur-Rehman, Muhammad
1
Aideed, Hassan
1
Aliza, Komal
1
Anasori, Elham
1
Ayachit, Madhura
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Batool, Syeda Azra
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Bayighomog, Steven W.
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Cai, Ruiying
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Chang, Jui-huang
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Chitta, Shyamsunder
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Cho, Sanglee
1
El-Bayoumi Salem, Islam
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Elbaz, Ahmed Mohamed
1
Grobelna, Aleksandra
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Hanks, Lydia
1
Hsu, Chin-tien
1
Hsu, Meng-hui
1
Hu, Hsiu-hua
1
Hwang, Yoo Hee
1
Iglesias Argu͏̈elles, Víctor
1
Javed, Ayesha
1
Kim, Eojina
1
Kwek, Anna
1
Lee, Wen-ruey
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Lei, Hui
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Malik, Muhammad Jawad
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Qu, Hailin
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Tang, Liang
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Tanova, Cem
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Teoh, Mark Weiyii
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Varela Neira, Concepción
1
Vázquez Casielles, Rodolfo
1
Wang, Ying
1
Yang, Wan
1
Yue, Yumeng
1
Zhang, Long
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Journal of hospitality marketing & management
Journal of marketing management : MM
The service industries journal
International journal of hospitality management
29
Journal of business research : JBR
23
International journal of contemporary hospitality management
15
Journal of managerial psychology
10
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
9
Journal of vocational behavior
9
Journal of business and psychology
8
Leadership & organization development journal
8
The journal of services marketing
8
Human relations
7
Journal of business ethics : JOBE
7
Journal of personnel psychology
7
Journal of service research : JSR
7
Psychology & marketing
7
Service business
7
The international journal of human resource management
7
International journal of human resource management
6
Journal of retailing and consumer services
6
Management research review
6
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
6
Tourism management perspectives : TMP
6
European journal of marketing : EJM
5
Human resource management
5
Journal of business-to-business marketing
5
Journal of career development
5
Journal of service theory and practice
5
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
5
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
5
Public performance & management review
5
Tourism management : research, policies, practice
5
Academy of Management journal : AMJ
4
Asia-Pacific journal of business administration
4
Cogent business & management
4
European management journal
4
Group & organization management : an international journal
4
International journal of quality and service sciences
4
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
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ECONIS (ZBW)
14
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1
Does dysfunctional customer behavior really impact the turnover intention of hotel guest-contact employees? : the role of wisdom leadership and job embeddedness
El-Bayoumi Salem, Islam
;
Abbas, Haidar
;
Mousa, Mohamed
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
2
,
pp. 150-173
Persistent link: https://www.econbiz.de/10013545827
Saved in:
2
A systematic review of burnout studies from the hospitality literature
Ayachit, Madhura
;
Chitta, Shyamsunder
- In:
Journal of hospitality marketing & management
31
(
2022
)
2
,
pp. 125-144
Persistent link: https://www.econbiz.de/10012821090
Saved in:
3
Linking ostracism with employee negligence behavior : a moderated mediation model
Aliza, Komal
;
Shaheen, Sadia
;
Malik, Muhammad Jawad
; …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 872-896
Persistent link: https://www.econbiz.de/10013362155
Saved in:
4
Emotional exhaustion and its consequences for hotel service quality : the critical role of workload and supervisor support
Grobelna, Aleksandra
- In:
Journal of hospitality marketing & management
30
(
2021
)
4
,
pp. 395-418
Persistent link: https://www.econbiz.de/10012549261
Saved in:
5
The impact of customer compassion on face-to-face and online complaints
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 848-868
Persistent link: https://www.econbiz.de/10012312156
Saved in:
6
Workplace bullying, psychological distress, resilience, mindfulness, and emotional exhaustion
Anasori, Elham
;
Bayighomog, Steven W.
;
Tanova, Cem
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 65-89
Persistent link: https://www.econbiz.de/10012207484
Saved in:
7
Coping with emotional labor in high stress hospitality work environments
Teoh, Mark Weiyii
;
Wang, Ying
;
Kwek, Anna
- In:
Journal of hospitality marketing & management
28
(
2019
)
8
,
pp. 883-904
Persistent link: https://www.econbiz.de/10012176753
Saved in:
8
Effects of social support and grateful disposition on employees' psychological well-being
Cho, Sanglee
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 799-819
Persistent link: https://www.econbiz.de/10012205852
Saved in:
9
Customers' perceived justice, emotions, direct and indirect reactions to service recovery : moderating effects of recovery efforts
Cai, Ruiying
;
Qu, Hailin
- In:
Journal of hospitality marketing & management
27
(
2018
)
3
,
pp. 323-345
Persistent link: https://www.econbiz.de/10011880415
Saved in:
10
Preconsumption mood, causal explanations, and postrecovery reactions
Yang, Wan
;
Hanks, Lydia
- In:
Journal of hospitality marketing & management
25
(
2016
)
1/2
,
pp. 69-90
Persistent link: https://www.econbiz.de/10011453969
Saved in:
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