Preconsumption mood, causal explanations, and postrecovery reactions
Wan Yang (The Collins College of Hospitality Management, California State Polytechnic University, Pomona, California, USA), Lydia Hanks (Dedman School of Hospitality, Florida State University, Tallahassee, Florida, USA)
| Year of publication: |
January-March 2016
|
|---|---|
| Authors: | Yang, Wan ; Hanks, Lydia |
| Published in: |
Journal of hospitality marketing & management. - Philadelphia, Pa. : Taylor & Francis, ISSN 1936-8623, ZDB-ID 2493700-9. - Vol. 25.2016, 1/2, p. 69-90
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| Subject: | affect priming | preconsumption mood | explanation | service failure | service recovery | Emotion | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/19368623.2014.994155 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011453969