//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Schriftenreihe Schwerpunkt Marketing"
~subject:"Hospital"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Returns management"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Hospital
Customer service
93
Kundenservice
93
Dienstleistungsqualität
75
Service quality
75
Customer satisfaction
62
Kundenzufriedenheit
62
Consumer behaviour
54
Konsumentenverhalten
54
Beziehungsmarketing
42
Relationship marketing
42
Beschwerdemanagement
16
Complaint management
16
Einzelhandel
14
Emotion
14
Retail trade
14
Dienstleistungssektor
12
Service industry
12
Satisfaction
11
Service failure
9
Arbeitsverhalten
8
Work behaviour
8
Arbeitszufriedenheit
7
Job satisfaction
7
Artificial intelligence
6
Künstliche Intelligenz
6
Online retailing
6
Online-Handel
6
Salespeople
6
Service encounters
6
Service recovery
6
Verkaufspersonal
6
Emotional intelligence
5
Intelligence
5
Intelligenz
5
Mobile communications
5
Mobilkommunikation
5
Perception
5
Service encounter
5
Viral marketing
5
Virales Marketing
5
more ...
less ...
Online availability
All
Undetermined
3
Type of publication
All
Article
4
Type of publication (narrower categories)
All
Article in journal
4
Aufsatz in Zeitschrift
4
Language
All
English
4
Author
All
Choo, Wei Chong
1
Jolly, Phillip M.
1
Lim, Weng Marc
1
Mansor, Zuraina Dato’
1
Medler-Liraz, Hana
1
Seger-Guttmann, Tali
1
Yan, Zhen
1
Zhao, Lijing
1
Zhao, Shuming
1
more ...
less ...
Published in...
All
Journal of hospitality marketing & management
Journal of retailing and consumer services
Schriftenreihe Schwerpunkt Marketing
International journal of hospitality management
7
International journal of contemporary hospitality management
3
International journal of pharmaceutical and healthcare marketing : IJPHM
2
The Cornell hospitality quarterly
2
Tourism management : research, policies, practice
2
Asia Pacific journal of marketing and logistics
1
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Cogent business & management
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
Health marketing quarterly
1
International journal of productivity and quality management : IJPQM
1
International journal of services and standards
1
Journal of business research : JBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of organizational behavior management
1
Management science : journal of the Institute for Operations Research and the Management Sciences
1
Personnel psychology : a journal of applied research
1
Problems and perspectives in management : PPM ; international research journal
1
Ruhr Economic Paper
1
Ruhr economic papers
1
The international journal of productivity and performance management : IJPPM
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
Tourism and hospitality research : the surrey quarterly review
1
more ...
less ...
Source
All
ECONIS (ZBW)
4
Showing
1
-
4
of
4
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Antecedents of proactive customer service performance in hospitality : a meta-analysis
Yan, Zhen
;
Mansor, Zuraina Dato’
;
Choo, Wei Chong
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 505-529
Persistent link: https://www.econbiz.de/10014281028
Saved in:
2
Do illegitimate tasks undermine hospitality employees' proactive customer service performance? : a moderated dual-path model
Zhao, Lijing
;
Jolly, Phillip M.
;
Zhao, Shuming
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 95-121
Persistent link: https://www.econbiz.de/10013545811
Saved in:
3
The joint effect of flirting and emotional labor on customer service-related outcomes
Medler-Liraz, Hana
;
Seger-Guttmann, Tali
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012502728
Saved in:
4
The antecedents and consequences of customer hedonism in hospitality services
Lim, Weng Marc
- In:
Journal of hospitality marketing & management
23
(
2014
)
5/6
,
pp. 626-651
Persistent link: https://www.econbiz.de/10010402055
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->